Logs are definitely important. We would even say they are the most important thing for a system to function properly.
At some point, the Central Support Team may ask you to provide them with the BVMS Configuration Collection.
This article explains you how and where you can get the BVMS Configuration Collection of your system.
You need administrative rights to use Bosch VMS Configuration Collector.
Bosch VMS Configuration Collector is used to collect Bosch VMS relevant items and pack them in a single .zip file. This .zip file contains a configuration report with all relevant diagnostic information to help Bosch Support to understand, reproduce and resolve customer issues.
The software is automatically installed during installation of Bosch VMS.
You can start the software on each computer where at least one Bosch VMS software module (Central Server, NVR, VRM, Operator Cllient) is installed.
1.Starting Bosch Configuration Collector:
2. Open Config Collector > enter a title for your configuration report and click the “Generate configuration report” button and wait until the process is done and the .zip file is created on your Desktop as per default.
A) To change the point in time for that the report is valid:
B) To view the content of the .zip file before it is created:
C) To add an attachment:
❗ A complete Config collector contains the following folders:
The most important folders used at the start of the troubleshooting are the following:
In the bellow snip, you can see the folders of a BVMS Config collector export
In a Standalone System, the MVS folder should not be present (because it is not allowed to have the MVS server to be on the same server as the BVMS server nor the VRM Server) and the VRMServer folder might be missing as well because it might be on a different machine. In that case, config collector needs to be run on those machines.
Configuration log and Call sequencer log need to be consulted at the start of the troubleshoot.
They can be found in the Bvms folder from BVMS Config Collection
Here, we have the System Info file:
From the SystemInfo file, we can extract the following:
Bellow you can find the path to the VRM logs collected by Config Collector:
VRM logs - Tips and Tricks: