⚠️ WARNING: Do not upgrade the camera firmware directly to the latest Firmware.
If you do this, “error 13: device check failed” message will be displayed, and the firmware will not be upgraded successfully.
1.Please make sure that the following steps are appropriate for your case, which means that the firmware version of your camera is 6.32.
The current version of the camera firmware can be checked in the web GUI from Configuration > Service > System Overview:
✅ Try to use the combined firmware package for all platforms, which can be downloaded from the following link and choose Firmware > CPP > click Select and download the latest CPP package available.
Note: Keep in mind that the CPP package receives an update every few months containing new updates. You can check the release note where you can see the new implementations/ changes.
Useful in case the combined firmware package is not available anymore:
In this case, where the camera has firmware version 6.32, you should apply this firmware twice.
2. After downloading the firmware package, go to Configuration > Service > Maintenance
3. Search for the file and upload it to proceed with the upgrade