⚠️ WARNING: Do not upgrade the camera firmware directly to 7.81.
If you do this, “error 13: device check failed” message will be displayed, and the firmware will not be upgraded successfully.
1.Please make sure that the following steps are appropriate for your case, which means that the firmware version of your camera is 6.32.
The current version of the camera firmware can be checked in the web GUI from Configuration > Service > System Overview:
✅ Try to use the combined firmware package for all platforms, which can be downloaded from the following link.
Useful in case the combined firmware package is not available anymore:
In this case, where the camera has firmware version 6.32, you should apply this firmware twice.
See also the Release letter:
2. After downloading the firmware package, go to Configuration > Service > Maintenance
3. Search for the file and upload it to proceed with the upgrade