How to detect in an easy and convenient way if the camera suffers from a failing shutter mechanism which can result in white or ghost images?
Below instruction helps you to:
To Control the shutter and execute the FFC-command on demand in a convenient and controlled way, you can use for example one of the below 2 methods:
For service request please continue as follow and obtain:
1. Activate before reproduction:
Match HFoV-zoom of MIC9k visible to thermal 320 (QVGA)
http://ipaddress/rcp.xml?command=0x09A5&type=P_OCTET&direction=WRITE&num=1&payload=0x80000601150307BC
Match HFoV-zoom of MIC9k visible to thermal 640 (VGA)
http://ipaddress/rcp.xml?command=0x09A5&type=P_OCTET&direction=WRITE&num=1&payload=0x80000601150309C0
Match VFoV-zoom of MIC9k visible to thermal 320 (QVGA)
http://ipaddress/rcp.xml?command=0x09A5&type=P_OCTET&direction=WRITE&num=1&payload=0x80000601150305C0
Match VFoV-zoom of MIC9k visible to thermal 640 (VGA)
http://ipaddress/rcp.xml?command=0x09A5&type=P_OCTET&direction=WRITE&num=1&payload=0x8000060115030758
2. How to reproduce
Note: In case the scene is sensitive due to security policy you can also zoom-in (optical only) and point camera elsewhere like sky or ground. Preferable the scene should contain thermal contrast.
Alternative footage options are:
Make short video clips of ~1min of each failing camera containing approx 4 x FFC (move the Camera and wait 15 seconds between each FFC).
A successful FFC can be recognized by the blue square that short appears in the corner.
Examples would be:
Then please contact Tech-Support as for these type of unique situation, a special license can be provided (while waiting on the swap unit.)
The license is not allowed for permanent use as it shall increase the motor current on the shutter mechanism. Therefore it is only allowed with an RMA request in parallel.
NOTE: It is possible that the increase in the current may not help reduce the random failures.