- Top Results
See all results
Possible causes and solution(s)
-
Symptoms
In large parts of the zoom range the camera simply does not focus, this is the same for manual PTZ and pre-sets.
-
Solution
Please proceed with following steps:
- Update the camera to latest Firmware
- Power cycle the camera
- Factory default it
- -> check behavior, if still poor focus, then:
- Connect camera directly to a computer in an isolated network (to avoid that a possible connected VMS pushes a config to the camera)
- Perform a hard reset using the reset button on the camera, see instructions from the manual:
Steps to complete a hardware reset for all camera models
- Apply power to the camera.
- Find the IP address of the camera.
- Log on to the camera using the web browser. (Note: You can use Configuration Manager to identify the IP address.)
- Find the hardware reset button on the camera. (Refer to the figure below to find the reset button for your camera model.)
- Push and hold the reset button for more than 8 seconds. The red LED indicator on the PCBA board will come on to show that the hardware reset started.
- Note: You can also use a conductive wire to short the terminal block.
- Let the camera complete a self-check. When the self-check completes, the red LED will go
- Find the IP address again.
- Access the camera using the web browser.
- Set the initial service-level password for the camera
7 ->check behavior, If there is still poor focus, then it seems this is HW related. The camera should be repaired/replaced via RMA in that case
