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    MIC IP ultra 7100i (CPP 7.3 ) –Front end not available after FW upgrade from 7.62.0005 to 7.70.0126

    Possible causes and solution(s)

     

    Device type

    • MIC IP ultra 7100i (CPP7.3)
    • Commercial type number MIC-7504-Z12xR

     

    • Causes

     

    • Loss of Front end for a long period of time and only recovers after few reboots when updating a camera from 7.62.003 to 7.80.0128 or any other FWs in-between
    • No image once web pages displayed sensor mode switching did not resolve this, factory default did not resolve this either – Factory default via reset in head also did not resolve this.
    • Power cycling did not work either.
    Central_Support_0-1655213900383.png

     

    • Solution

    The fix was done in FW 7.83. Please upgrade your camera to FW 7.83:
    https://downloadstore.boschsecurity.com/FILES/CPP7.3_FW_7.83.0027.fw

    Also, the FW 7.84 fixed this issue.

    Central_Support_1-1655213939890.png

     

    Version history
    Revision #:
    2 of 2
    Last update:
    3 weeks ago
    Updated by:
     
    Contributors
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