Bosch Building Technologies

    cancel
    Showing results for 
    Search instead for 
    Did you mean: 

    Recording error (stream 1) on the Remote Portal when camera records on its SD card on alarms only

    Possible causes and solution(s)

    • Causes

    When using motion/ analysis recording you will get a recording error on the Remote Portal every time the camera stops to record.

    If the camera records on its SD card on alarms only, Remote Portal is showing Recording Error (which is obviously not).

    CentralSupport_0-1666701259801.png

    Note: If you configure Alarm Recording with pre-alarm to RAM (no Continuous Recording), there is no continuous recording on the target (SD or VRM) which triggers the error.

     

     

    • Solution

    Try the following workarounds:

    1. You should configure Continuous Recording OR Alarm Recording with Pre-alarm Recording on SD
      OR
    2. You should disable the Health Status for such camera from Remote Alert Service until the issue is fixed.

     

    Version history
    Revision #:
    2 of 2
    Last update:
    ‎10-25-2022 02:40 PM
    Updated by:
     
    Contributors
    Icon--AD-black-48x48Icon--address-consumer-data-black-48x48Icon--appointment-black-48x48Icon--back-left-black-48x48Icon--calendar-black-48x48Icon--center-alignedIcon--Checkbox-checkIcon--clock-black-48x48Icon--close-black-48x48Icon--compare-black-48x48Icon--confirmation-black-48x48Icon--dealer-details-black-48x48Icon--delete-black-48x48Icon--delivery-black-48x48Icon--down-black-48x48Icon--download-black-48x48Ic-OverlayAlertIcon--externallink-black-48x48Icon-Filledforward-right_adjustedIcon--grid-view-black-48x48IC_gd_Check-Circle170821_Icons_Community170823_Bosch_Icons170823_Bosch_Icons170821_Icons_CommunityIC-logout170821_Icons_Community170825_Bosch_Icons170821_Icons_CommunityIC-shopping-cart2170821_Icons_CommunityIC-upIC_UserIcon--imageIcon--info-i-black-48x48Icon--left-alignedIcon--Less-minimize-black-48x48Icon-FilledIcon--List-Check-grennIcon--List-Check-blackIcon--List-Cross-blackIcon--list-view-mobile-black-48x48Icon--list-view-black-48x48Icon--More-Maximize-black-48x48Icon--my-product-black-48x48Icon--newsletter-black-48x48Icon--payment-black-48x48Icon--print-black-48x48Icon--promotion-black-48x48Icon--registration-black-48x48Icon--Reset-black-48x48Icon--right-alignedshare-circle1Icon--share-black-48x48Icon--shopping-bag-black-48x48Icon-shopping-cartIcon--start-play-black-48x48Icon--store-locator-black-48x48Ic-OverlayAlertIcon--summary-black-48x48tumblrIcon-FilledvineIc-OverlayAlertwhishlist