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    Returning to kiosk mode for switching BVRAdmin user to limited user on DIP AIO 4000 is not possible

    Possible causes and solution(s)

     

    Symptoms

     

    After a complete installation of DIVAR IP System Manager and installation of BVMS + VRM + iSCSI, changing the BVRAdmin user to Limited user is not working.

    By pressing CTRL+ALT+DEL & holding SHIFT key, the option to switch user is displayed but it doesn’t work. Only the login as BVRAdmin is possible

    Another abnormal behavior that might arise is not returning to kiosk mode at all, after connecting to BVRAdmin user.

     

    Cause

     

    Limited user is available on DIVAR IP all-in-one 4000, if the unit has HDDs inside.

    Every setup with DIVAR IP System Manager, on any DIP (AIO 7000 GEN 3, AIO 4000, AIO 5000, AIO 6000) that is "00N" (without HDDs) will fail and result in a lack of a "limited user" and "kiosk mode", if you do not insert the HDDs and perform the necessary steps from the manual.

     

    Solution

     

    Be sure that you follow the steps as described in every DIP manual, where it is explained what needs to be done for DIPs that come without HDDs from the factory.

    Basically, you need to insert the HDDs (create the RAID volume if required) and perform a recovery with the 1st option that will format the volumes (⚠️ do not select the second option that overwrites with 1s and 0s every sector so that data could not be recovered anymore, this is not necessary. Option 1 would be enough).

     

    1. Insert HDDs inside the DIP

    2. Power on the unit

    3. Press F7 during the boot to enter in the recovery mode

    4. Select the 1st option

    Central_Support_0-1724334865672.png

     

    5. After reboot, DIVAR IP System Manager is displayed

    6. Install BVMS + VRM + iSCSI and the rest of the Software packages 

    7. Perform another restart of the unit in order for the kiosk mode to be displayed and the limited user to log in.

     

    Nice to know.png Nice to know:

    Version history
    Last update:
    ‎08-22-2024 03:56 PM
    Updated by:
    Contributors
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