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    What can be done when 3rd party camera is flashing between image and Bosch logo in Operator Client?

    Question

     

    What can be done when 3rd party camera is flashing between image and Bosch logo in Operator Client?

    Central_Support_0-1633012233889.png

     

    Answer

     

    Please make sure that:

      • the 3rd party camera has the time and date synchronized correctly
      • your 3rd party camera doesn’t drop the connection to the network
    • Reboot the camera
    • Restart the VSG service

    Please check if the firmware of the Camera is conformant on the ONVIF page.
    If it is not conformant, please get it on the proper version.
    After getting the correct firmware on the camera, if the image on live and playback is still switching between the Bosch logo and the camera image, please remove the camera from configuration > save & activate the change and re-add the camera to the VSG service to re-establish communication with the VSG.

    For example, below you will find the ONVIF interface guide for the Hikvision DS-2CD2132F-IWS:

    Central_Support_1-1633012280841.png

     

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