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    What to do if BVMS Operator Client cameo is white and the camera can’t be displayed (device failed)?

    Question

     

    What to do if BVMS Operator Client cameo is white and the camera can’t be displayed (device failed)?

    Central_Support_0-1701182043101.png

     

    Answer

     

    This may be caused by the NVIDIA graphic card driver that might not be compatible.

    GPU decoding is supported on specific NVIDIA GPU’s:

    − In general, the following NVIDIA Series: Quattro, RTX and T series are supported

    − Specific NVIDIA Graphic card drivers need to be used to avoid issues. Therefore, depending on the BVMS version you have, please check the latest BVMS release notes.

     

    GPU or CPU decoding? Which cameras benefit from which method in the Operator Client?

    Central_Support_1-1701182070329.png

     

    Below are the download links for compatible drivers for NVIDIA:

    These 2 are compatible for BVMS 11.1.1:

    Information found in BVMS Release Letter (page 10)

     

    This is compatible for BVMS 12.0.1:

    Information found in BVMS Release Letter (page 12)

    info.png Along with installing the drives, if the issue persists, try also to disable the integrated GPU from BIOS.

    Version history
    Last update:
    ‎11-28-2023 03:36 PM
    Updated by:
    Contributors
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