What to do when ‘Authentication failed’ message occurs when accessing VSG in BVMS v11.0?

[#1]

Question

What to do when ‘Authentication failed’ message occurs when accessing VSG in BVMS v11.0?

Answer

Access Download Store [Software > Video Streaming Gateway (VSG)] where you will find the installer and release notes for VSG > v.8.0.1.2 that will address this authentication inconsistency.
After downloading the VSG > v.8.0.1.2, please deploy it. 

Only in case the issue is still present, please provide the Technical Support team with the following:

• detailed issue description
• provide a new BVMS configuration collection including VSG logs, and VRM logs. 
  • Before reproducing and collecting the logs, enable:
    • debug and RTP logs
    • Onvif if Onvif cameras added to the VSG
    • RCP+ if Bosch cameras added to the VSG
  • Before reproducing and collecting the logs, enable:
    • debug and RCP+
• VSG. If VSG is running on the same machine like BVMS ConfigCollector, then VSG will be collected automatically. If not please copy the complete VSG folder under ProgramData - Bosch - VMS
• VRM. Collect the logs using the VRM WebPage - System - Export Logbook

Note: Do not forget to disable this logging after collecting the information, as it writes extensive amount of data.