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    What to do when ‘error code=1’ appears during BVMS 11 licensing process?

    Question

     

    What to do when ‘error code=1’ appears during BVMS 11 licensing process?

     

    Answer

     

    Follow these instructions from this article if the error below is displayed in Configuration Client - License Manager during the license activation process.

    Central_Support_1-1655125038324.png

     

    1. First, it is recommended to make sure that you have carefully read the white paper and followed correctly every step when licensing the system (page 10):

    2. Please make sure that you activated the license in SLMS before making the upgrade to BVMS11

     

    3. The “error code-1” message could be caused by a missing service. Please check if the "Sentinel RMS license manager" service is running under Windows Services or if it is stopped.

    If stopped, then activate the "Sentinel RMS license manager" service and reinstall BVMS 11.

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    Revision #:
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    Last update:
    3 weeks ago
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