When Central Support Team provide assistance on a specific topic, at some point, customers may be asked to enable the VSG debug logging option.
This article answers the question: Where can you find the "VSG debug logging" option in Configuration Client to enable/ disable it?
In BVMS Configuration Client, select "Devices" tab and search for your VSG (Video Streaming Gateway).
- Extend "VRM Devices" menu and select the Streaming Gateway under the Pool menu.
- Go to "Service" tab > "Advanced" tab > here is the option you are looking for: Debug Logging
After you finished collecting the logs, please DO NOT forget to uncheck the box near the "Debug logging" option.