DCN-NG is set-up in a multi-PC environment, all required licenses are installed. When trying to connect to the server from the secondary PC, the Operator Application takes a long time to start and once it does, the screen is simply blank and the server icon mouse-over shows the application is disconnected. When pinging the server from the secondary PC, the ping goes through without issues.
In order to change the layout, the StyleSheet needs to be changed. Default it is located in C:\ProgramData\Bosch\DICENTIS\VotingResult.xslt, this file can be opened in any text editor, Notepad++ is recommended as it is very versatile.
Trouble mixing and matching older & newer Dicentis cable assemblies, cables and connectors. The problem is usually that the cables and connectors do not fit together correctly or it's very hard to put them together.
When using a fixed IP addresses in a multi-subnet Dicentis system, certain settings need to be made for the system to function well. If the settings are not made correctly, the system can stop functioning & disconnect from the server.
System setup with multiple cameras and a supported multiviewer:
Orange: Ethernet connections, red: audio or video connections, blue: HD-SDI
Follow the manuals for the multi-viewers. They can be found at their manufacturer’s websites:
TvOne Corio Matrix Mini User Manual
Kramer MV 6 User Manual
Make sure that to get this setup to work, both the multi-viewer and the CCS1000D Control Unit should be in the same VLAN/subnet. Also, use the correct port to connect to the multiviewer:
TvOne Corio Matrix Mini; port 10001, example: http://192.168.1.2:100001
Kramer MV 6; port 5000, example: http://192.168.1.2:5000
When upgrading from a previous DICENTIS version that supports DANTE (V2.20 – V3.00) to the latest version 3.10, the following problem will occur; The DICENTIS system is not visible anymore in the Audinate’s DANTE controller software, where it was visible before the upgrade.
Can a CCU be used in the same DCN-NG system as a CCU2 or CCUB2?
No, this is not possible. Mixing CCUs and CCU2/CCUB2s in a DCN-NG system is not supported.
It’s also not possible to use a CCU as a spare unit in case of failure of a CCU2/CCUB2 in a DCN-NG system.
In order to add authorizations to an existing license, the current license key is required as well as the new authorization numbers.
How to find this key is detailed in another article:
How to find the license key loaded in a DCN-CCU2
Follow the next steps for adding the new authorizations:
Go to https://license.boschsecurity.com
Fill in the CCU's Serial Number and CHK:
Enter the current license key (this is found on the license key document received after activating the previous authorization numbers).
In the following windows the license information is shown and it's possible to add additional authorization numbers.
If multiple authorization numbers need to be added, choose "Next Authorization"
If all authorization numbers are added, choose "Finish register"
Next window will give the opportunity to register a spare CCU if applicable.
A last verification is done in the next window, if things need to be changed, the process goes back to step 4.
The license key with all information is shown on the next page. Note that the Print button doesn't work in all browsers, for this refer to "Printing the License Key document to PDF"
Upload the license key into your CCU or NCO. The Bosch ‘download and license tool’ is to be used to upload your license into a CCU2.
Network Docent scans and visualizes the network environment and is giving simple insight into all devices and cable connections of a network based system.
This Software can help you to identify network errors and find quick solutions to fix them. You even can extract an Network snapshot which is an important log file for the Technical Support.
In the next view step it will be explained how to create and extract these snapshots.
1) Open or install the Network Docent
Open Network Docent
Install Network Docent
2) Run the Network Docent
3) Export the Network snapshot