For some reasons it could be necessary that the the Technical Support needs this logging to analyze what could cause the trouble. This guide will help you to get through . This topic can as well be found in the Configuration Manual of Dicentis wireless page 34.
You need at least a user with access right: Configure
Logging export is not available for tablets.
The log file can only store about 1200 lines! That means you need to extract the logging after the error or symptoms occurred before the system overrides the logging line. It may be to late if you extract the logging after some days.
If you are facing problems with the API to construct your own synoptic view you can take a look at the RESTful API test page as well as Synoptic control example.
It is recommended not to use wireless connectivity for 3rd party REST API usage.
REST API data traffic will be distributed on the same channel as the audio.
It is preferable to use the long-polling method. Do not use the normal polling method as this generates a lot of traffic, which might decrease the performance of the wireless connection.
If accidentally a wrong country code is chosen during setup, there is no other way to change it in except for re-doing the setup, which in effect erases all prior changes made to the configuration. This article describes a way to set the country code without having to re-run the setup completely.
Click the Licensing button to open the Licensing page.
Licensing is only required when you purchase software licenses.
The Licensing page provides you with an overview of the activated licenses.
Activate a license:
To activate software you need to have an activation ID which was send by email after purchasing the software license. Activation requires a USB memory stick and any PC connected to the internet.
Note 1: License activation is not supported for tablets.
Note 2: While the same licenses are used by Dicentis Wired, the process to activate them on the Dicentis Wireless system are different, so please follow the below steps to activate the licenses on Dicentis Wireless.
Insert the USB memory stick into the PC connected to the Wireless Access Point (DCNM‑WAP).
Click the Add license button.
Enter all required Customer information and Activation ID, click the Add license button and then the Activate button.
Note: You can add more than one Activation ID. When all activation IDs are added, click the Activate button.
A “save as“ dialog is shown. Save the “request file“ to your USB memory stick.
Go to the website https://licensing.boschsecurity.com using a PC/Laptop which is connected to the internet, and login. If you do not have a username, contact your local Bosch representative to acquire an account.
Go to “manage license” and upload the “request file” from the USB memory stick.
Save the “response file“ to your USB memory stick.
In the DICENTIS web browser interface application, click the Process response message button. Select the correct response file from the USB memory stick, and then click “Open”.
Now the license is activated.
New functionality is added and can be used by the system.