Critical Communications: Dispatch

Question   If C-Soft closes down during a NENA call, will the call be still be heard?   Answer   NENA port audio will only work if C-Soft is first running. NENA audio will continue to route between Phone system and headset if C-Soft or PC is accidentally closed or shut down for whatever reason. Without C-Soft first being launched NENA will not work. Additional testing shows that if C-Soft was started but couldn't get a license (server operation failure), the user can select Demo Mode and have NENA audio route to headset.  

Question   How do I Properly Clean and Disinfect my Telex Headset?   Answer   This memo describes specific disinfectants and cleaning methods that are acceptable for use on RTS and Telex headset and microphone products.   Approved cleaning agents are listed below. Sani-Cide EX by Celeste Industries or minimum 70% isopropyl alcohol are preferred.   1. Sani-Cide EX3 produced by Celeste Industries 2. Matrix Disinfectant/Cleaner #3 produced by Jon-Don 3. NETBIOKEM DSAM produced by PSA 4. Isopropyl alcohol at least 70%.   Cleaning Procedure: Remove porous foam components such as ear cushions and foam microphone windscreen. Apply cleaning agent to a soft towel to clean the plastic and metal parts. Cleaner should wipe off or evaporate quickly. *Do not soak or allow the cleaner to puddle on the unit. *Do not allow any liquid to touch the speaker or microphone element directly as this may cause damage. Use only isopropyl alcohol (70% minimum) on porous foam parts including the mic windscreen and/or ear cushion. Once removed soak until absorbed completely. Squeeze out excess liquid and allow to air dry at room temperature before reattaching. Cleaning directions included in this letter are for external surfaces only. Internal surfaces should not require cleaning.    

If you need to default the password for CSoft because you have forgotten it, or the person who had created the password is no longer with your company, please follow the steps from here.

To change the file location for your IRR audio recordings, you will need to be running at least TSM version 3.0 or later.