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    DIP 44xx & 64xx potential issues on first installation

    Possible causes and solution(s)

     

    • Causes

     

    Currently there is an issue detected on the DIP 44xx & 64xx.

    Windows Server 2022, which is running on these machines is trying to contact their server, which in some cases (still being investigated why) is failing.
    This results into Errors regarding first install of the DIP.

    "An unexpected error occurred. Press F5 to go back to the operation mode selection page and retry. If the issue persist, contact technical support."

    Central_Support_0-1707380099326.png

     

    All DIP 44xx and DIP 64xx with Windows Server 2022 are potentially affected by this issue.

    There is no hint regarding serial number to detect a "faulty" unit.

     

    • Solution

     

    To avoid this issue there is a registry key workaround, which you can apply to the DIP:

     Windows Registry Editor Version 5.00

     [HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\NlaSvc\Parameters\Internet]

    "EnableActiveProbing"=dword:00000000

    Version history
    Last update:
    2 weeks ago
    Updated by:
    Contributors
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