DIVAR IP 7000 AIO: Software Center cannot upgrade BVMS 10.1 to 11 (wrong path letter)

[#1]

Possible causes and solution(s)

• Causes

The DIVAR IP unit came with BoschAppliance Folder on E:\ drive from stock (BVMS 10.1).

By pressing the “Upgrade” button from the Software Center, the upgrading process of BVMS from 10.1 to 11 cannot be finalized.

The USB driver has a different letter than E:\ and DIVAR IP Software Center seems to look only in this root, in fact it doesn't find the new software.

• Solution

Important:

If the USB driver has a different letter than E:\ and given that the Software Center is looking only in E:\ path, please DO NOT change the complete folder "BoschAppliance" in this root with the one downloaded for BVMS 11.0.
If you will change it in this way, all the packets will be installed correctly except the 2 packets (Auto-desk design and Limited user)

Therefore, to fix this behavior:

1. In USB driver, let the "BoschAppliance" folder named as it is and rename the "BoschAppliance" folder from E:\ path to BoschAppliance_old and the Software Center will recognize the correct drive letter of the USB.
2. Format the USB Drive in exFAT and format it again to NTFS

Please make sure that the following procedure is performed correctly: 

Upgrade

• Download and unzip the software installation package (for example, DIP-73 Installer for BVMS 11.0) archive from http://www.boschsecurity.com
• Copy the folder structure onto a USB drive, so that BoschAppliance folder is at the root level

Note: make sure that complete folder structure is copied.

1. Connect the USB drive to the DIVAR IP all-in-one 7000 system
2. Run DIVAR IP Software Center application from the BVMS kiosk mode or from the BVRAdmin user desktop. Provide BVRAdmin user credentials.
3. In the Update and Upgrade screen, inspect currently installed and available for upgrade version numbers, press Upgrade button.