Bosch Building Technologies

    cancel
    Showing results for 
    Search instead for 
    Did you mean: 

    Fix Configuration Manager v7.20 & Remote Portal connection - "The remote name could not be resolved”

     
    • Causes

     

    When login Remote Portal in Configuration Manager v7.20.0067, the following error message is displayed "The remote name could not be resolved: api.remote.boschsecurity.com"

    1 Fix Configuration Manager and Remote Portal connection The remote name could not be resolved.png

     

    • Solution

       

    Configuration Manager v7.20.0067 supports network proxies, which for example allows you to connect to Remote Portal within the Bosch Network.

    Therefore, please change the Network Proxy to Auto-detect.

    1. Open Configuration Manager
    2. Go to Settings > Network > Under Network Proxy select Auto-detect option

    This option will eliminate this error message.

    2 Fix Configuration Manager and Remote Portal connection The remote name could not be resolved.png

    Version history
    Revision #:
    1 of 1
    Last update:
    ‎06-18-2021 03:36 PM
    Updated by:
     
    Contributors
    Icon--AD-black-48x48Icon--address-consumer-data-black-48x48Icon--appointment-black-48x48Icon--back-left-black-48x48Icon--calendar-black-48x48Icon--center-alignedIcon--Checkbox-checkIcon--clock-black-48x48Icon--close-black-48x48Icon--compare-black-48x48Icon--confirmation-black-48x48Icon--dealer-details-black-48x48Icon--delete-black-48x48Icon--delivery-black-48x48Icon--down-black-48x48Icon--download-black-48x48Ic-OverlayAlertIcon--externallink-black-48x48Icon-Filledforward-right_adjustedIcon--grid-view-black-48x48IC_gd_Check-Circle170821_Icons_Community170823_Bosch_Icons170823_Bosch_Icons170821_Icons_CommunityIC-logout170821_Icons_Community170825_Bosch_Icons170821_Icons_CommunityIC-shopping-cart2170821_Icons_CommunityIC-upIC_UserIcon--imageIcon--info-i-black-48x48Icon--left-alignedIcon--Less-minimize-black-48x48Icon-FilledIcon--List-Check-grennIcon--List-Check-blackIcon--List-Cross-blackIcon--list-view-mobile-black-48x48Icon--list-view-black-48x48Icon--More-Maximize-black-48x48Icon--my-product-black-48x48Icon--newsletter-black-48x48Icon--payment-black-48x48Icon--print-black-48x48Icon--promotion-black-48x48Icon--registration-black-48x48Icon--Reset-black-48x48Icon--right-alignedshare-circle1Icon--share-black-48x48Icon--shopping-bag-black-48x48Icon-shopping-cartIcon--start-play-black-48x48Icon--store-locator-black-48x48Ic-OverlayAlertIcon--summary-black-48x48tumblrIcon-FilledvineIc-OverlayAlertwhishlist