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    Fix Configuration Manager v7.20 & Remote Portal connection - "The remote name could not be resolved”

     
    • Causes

     

    When login Remote Portal in Configuration Manager v7.20.0067, the following error message is displayed "The remote name could not be resolved: api.remote.boschsecurity.com"

    1 Fix Configuration Manager and Remote Portal connection The remote name could not be resolved.png

     

    • Solution

       

    Configuration Manager v7.20.0067 supports network proxies, which for example allows you to connect to Remote Portal within the Bosch Network.

    Therefore, please change the Network Proxy to Auto-detect.

    1. Open Configuration Manager
    2. Go to Settings > Network > Under Network Proxy select Auto-detect option

    This option will eliminate this error message.

    2 Fix Configuration Manager and Remote Portal connection The remote name could not be resolved.png

    Note: Make sure to always use the latest released version of Configuration Manager by downloading it from Download Store > Software > select Configuration Manager.

    Version history
    Last update:
    ‎11-17-2022 12:13 PM
    Updated by:
    Contributors
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