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    Fix Pan and Tilt behavior of an AUTODOME or MIC IP PTZ camera

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    Possible causes and solution(s)

     

    • Symptoms

     

    PTZ camera (AUTODOME or MIC IP PTZ camera) doesn't move in Pan or Tilt direction.

    An OSD Status 1 or Status 2 is displayed.

     

    • Solution

     

    What can you do?

    Upgrade to the latest firmware version and perform a factory default in case the Firmware upgrade doesn't help.

    Fix Pan and Tilt behavior of an AUTODOME or MIC IP PTZ camera 1.png

    Fix Pan and Tilt behavior of an AUTODOME or MIC IP PTZ camera 2.png

    When the issue is still persisting?

    Test the camera with different power sources and cables to make sure that they are not faulty.

    Some camera models also support AUX-ON 606
    After sending this AUX command, briefly the connected power-source will be displayed in the live-view page


    Compare the OSD result to the datasheet of your camera for the required power, and apply at minimum the recommended power or higher
    It its also possible to apply redundant power

    see below some examples:
    •    AUTODOME 5000i > 24 VAC and PoE+
    •    AUTODOME 7000i > 24 VAC, PoE+ 30w (Indoor)
    •    AUTODOME 7000i > 24 VAC, Poe++ (High PoE ) 60w (outdoor usage to power the heater)
    •    MIC 7100i > 24 VAC, PoH 90w when used with Illuminators

    Be sure that the power source is configured accordingly.
    For some switches it can be needed to turn of LLDP and/or set a fixed power allocation to the used port#

     

    Also take the following information in consideration:
    Too much/ too less power can also cause the PTZ to not work properly.
    For 24 VAC, please take into consideration the the recommendations for maximum cable distance and wire gage.

    Maximum cable distance in meters (feet) per minimum cable diameter

    The installation manuals for each mode contain a table that identifies the recommended transmission distance (maximum) in meters (feet), based on the specified wattage, per the minimum cable diameter (in mm²), when the cable diameter is fixed and the maximum permitted power consumption for 24 VAC is 10%.

    For example, for the AUTODOME IP 5000i requires either 20 W (indoor) or 30 W (outdoors). At 20 W, and with the minimum cable diameter of 1.0 mm², the recommended transmission distance is 42 m (141 feet) from the 24 VAC power supply.

    Central_Support_0-1659960682454.png

     

    Wire GageNote:

    Metric wire sizes are standard DIN sizes, ISO6722, mm².

    Central_Support_1-1659960724230.png

    For more information, you can check also the installation manual for each device.

     

    The issue persist even after trying all possible power sources?


    This case requires the involvement of the repair desk.

    1.    You have to fill in the RMA form with the necessary contact details.
    Please make sure that the customer number is filled in correctly. You can find your customer number on every Bosch invoice in the right top corner. It should start with 820, 190, 119 or 200. If in doubt, you can contact your Bosch sales representative.
    2.    Material number of your product (e.g. F.01U.345.122)
    3.    Serial number of the faulty product

    Central_Support_2-1659960850602.png

     

    4.    Return reason code:R14 - Movement/Control issue (pan, tilt, mechanical, protocol, position)
    5.  Detailed description:The camera doesn't move on tilt side. It was made a factory reset and the issue still persist. The PSU is configured accordingly.

     

    Important:

    • In case the unit was bought directly from Bosch, send the form to BT Central Technical Support Team so that they can afterwards send it towards the repair desk.
    • Otherwise, if the unit was bought from distributor, please ask him to forward it directly to RMA Desk (see e-mail address in the RMA form).
    Version history
    Revision #:
    8 of 8
    Last update:
    ‎08-08-2022 02:15 PM
    Updated by:
     
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