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    How to add a camera with DHCP disabled to Bosch Remote Portal?

    Out of the factory, DHCP is enabled in the Bosch IP cameras. Therefore the network settings get applied automatically in the camera from the router.

    Also the cloud connecting mechanism starts automatically for the first 8 hours after the camera is powered up. (not CPP14).

    In some customer's network DHCP needs to be disabled and IP addresses are set manually.

    Note: Not firmware specific. This ability is available for all cameras which can be commissioned to Remote Portal (f/w 6.40 and later)

    To be able to deploy such camera with DHCP disabled to Bosch Remote Portal, please perform the following steps.

     

    Step-by-step guide

     

    1. Configure network settings correctly

     

    Perform these steps direct in the camera website or with Bosch Configuration Manager.

    1. Navigate to Network> Network Access

    2. Configure

    • IP address
    • Subnet Mask
    • Gateway
    • DNS Server address

    Central_Support_0-1640257496076.png

    3. Click Set

     

    2. Enable cloud operation mode

     

    1. Navigate to Connectivity > Cloud services

    2. Set Cloud operation mode to On

    Central_Support_1-1640257533037.png

     

    3. Connect to Remote Portal

     

    1. Navigate to Connectivity > Cloud services

    2. Click Register button

    Central_Support_2-1640257567698.png

    3. Enter your Remote Portal's user name and password, then click Connect

    Central_Support_3-1640257597463.png

    4. The connectivity state shows Registered.

    Note: Be sure that you are a Remote Portal user which belongs to one (1) Company in Remote Portal only, or select the Default Commissioning Company.

    For troubleshooting please visit the article Troubleshooting Camera Connectivity & Bosch Remote Portal.

     

    4. Verify the connection to Remote Portal’s Video Relay

     

    1. Navigate to General > User management

    2. Verify if the correct Cloud user is created:

     

    Central_Support_4-1640257688164.png

    Version history
    Revision #:
    3 of 3
    Last update:
    ‎12-23-2021 12:09 PM
    Updated by:
     
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