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    How to add a user to Remote Alert service in Remote Portal?

    When it comes to maintaining your system uptime, you absolutely have to know when there's a problem, no matter where you are or the time of the day. Therefore, this article helps you learn how to enable Remote Alerts, if something happens on the site and you are not on it.

    Remote Alert notifications can be sent to all user roles: Admin, Technician and Customer.

    Article requirements

    • Bosch Configuration Manager
    • Valid account on Bosch Remote Portal
    • Camera
    • PC

     

    Step-by-step guide

     

    If your camera is not already connected to the Cloud services, please do not forget to access Configuration Manager > login on your camera > go to Connectivity tab > set the Operation to On > click on Register and login with your Bosch Remote Portal credentials

    "Registered on Bosch Remote Portal (Cloud Service)" message will be displayed and the "Register" button will be changed in "Visit Remote Portal":

    1_How to add a user to Remote Alert service in Remote Portal.png

    1. Access Remote Portal and login with your Bosch Remote Portal credentials

    2_How to add a user to Remote Alert service in Remote Portal.png

    2. Select “Systems” tab. Your camera will be displayed here:

    3_How to add a user to Remote Alert service in Remote Portal.png

    3. Press on the camera’s name

    4_How to add a user to Remote Alert service in Remote Portal.png

    4. Press on the “Remote Alert” section

    5_How to add a user to Remote Alert service in Remote Portal.png

    5. Here you will add the e-mail address of the user and you can choose how he will receive the notifications. Check the desired boxes and click Save.

    6_How to add a user to Remote Alert service in Remote Portal.png

    6. The user will now get the information if something happens on the site or if there is a new firmware for the camera.

    7_How to add a user to Remote Alert service in Remote Portal.png

    For example, if the technician does remote maintenance and something happens with the recordings of the camera, he will automatically receive a notification through his e-mail.

    The alert history can be checked also in the Remote Alert section from Bosch Remote Portal. The notification looks like:

    8_How to add a user to Remote Alert service in Remote Portal.png9_How to add a user to Remote Alert service in Remote Portal.png

    For more information, please refer also to the following Youtube video:

    Central_Support_0-1610719335162.png Webinar: Bosch Remote Portal 
    Version history
    Revision #:
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    Last update:
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