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    How to collect System Manager logs from your DIVAR IP all-in-one 4000 & 6000?

    The DIVAR IP System Manager application includes a dedicated script that simplifies the log file collection for DIVAR IP all-in-one 4000 & 6000.

     

    Step-by-step guide

     

     

    1.  Sign in to the administrator account

    To sign in to the administrator account in BVMS operation mode:

    • On the BVMS desktop, press CTRL+ALT+DEL.
    • Press and hold the left SHIFT key immediately after clicking Switch User.
    • Press CTRL+ALT+DEL again.
    • Select the BVRAdmin user and enter the password that was set during the system setup.
    • Then press ENTER.

           Note: To go back to the BVMS desktop, press CTRL+ALT+DEL and click Switch user or Sign
                           out. The system will automatically go back to BVMS desktop without a system restart.

             To sign in to the administrator account in VRM or iSCSI operation mode:

    • On the Windows sign-in screen, press CTRL+ALT+DEL and enter the BVRAdmin password.

     

    2.  In order to collect System Manager logs easily, a script is added to the DIP44/64’s Start Menu, called “Export System Manager Logs”:

    CentralSupport_0-1678173665271.png

     

    3.  After running this script, the resulting ZIP-file can be found in: C:\Users\Administrator\Documents\Bosch

    CentralSupport_1-1678173712969.png

     

    The logs gathered in the ZIP-file are as follows:


     DIVAR_IP_System_Manager – Installation logs for System Manager
     DivarIP – Installation logs for the DIVAR IP AIO’s other software
     SysMgmService – Logs copied from C:\ProgramData\Bosch\SysMgmService\log
     _DriveInfo.txt – Details about the storage on the DIP
     _ProcessInfo.txt – Details on currently running processes
     _ServiceInfo.txt – Details on currently running services
     _SystemInfo.txt – Windows System Information


    These files can provide the basic information needed to figure out what happened if a package fails to install or if there are other issues during installation. The ZIP-file is not encrypted and all log files are plain text. 

     

    The most System Manager Logs used are the following:

     localui.log – any logs from the local UI itself. The start of the process is always finding the installation files on the system. Any trouble in this regard will be reported in this log file.
    If there are any issues while detecting files or initially validating files, it will be found in this log.
     sysmgm-commander.log – backend communication log. Checking any status changes within this log can be helpful to see where in the installation process incidents occur.
     sysmgm-executor.log – execution of installations log

     

    CentralSupport_2-1678173747328.png 
    Nice to know:

     

     

    💡 For a better understanding of using DIVAR IP AIO 4000 & 6000 we encourage you to join our free online Training from Bosch Building Technologies Academy!

     

    Version history
    Last update:
    ‎11-02-2023 11:54 AM
    Updated by:
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