There are more ways to connect a device to the Remote Portal: for example from the web browser or Configuration Manager.
If you are trying to connect your device to the Remote Portal and it says that server is unreachable, please check the firewall blocks and whether certain ports are not blocked.
Make sure you are connected to the Internet
1. Acces https://ping.eu > select Ping and check the firewall blocks for:
To ensure that the firewall is not blocked, you should receive the number of the packets transmitted.
2. Also, go to "Port check" and make sure that the following ports are not blocked:
Ports used from the customer's site (camera connectivity)
Ports used from client side (web client, App)
If everything is fine, you should get the following message:
In case some ports are not in "open" status, you can manually permit the access by opening a firewall port: