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    How to proceed if the server is unreachable while connecting devices to the Bosch Remote Portal?

    100% helpful (1/1)

    There are more ways to connect a device to the Remote Portal: for example from the web browser or Configuration Manager.

    If you are trying to connect your device to the Remote Portal and it says that server is unreachable, please check the firewall blocks and whether certain ports are not blocked.

    1_How to proceed if the server is unreachable while connecting devices to the Bosch Remote Portal.png

    2_How to proceed if the server is unreachable while connecting devices to the Bosch Remote Portal.png

    Step-by-step guide

    Make sure you are connected to the Internet

    1. Acces https://ping.eu > select Ping and check the firewall blocks for:

    3_How to proceed if the server is unreachable while connecting devices to the Bosch Remote Portal.png4_How to proceed if the server is unreachable while connecting devices to the Bosch Remote Portal.png

    To ensure that the firewall is not blocked, you should receive the number of the packets transmitted.

    2. Also, go to "Port check" and make sure that the following ports are not blocked:

    5_How to proceed if the server is unreachable while connecting devices to the Bosch Remote Portal.png

    Ports used from the customer's site (camera connectivity)

    Ports used from client side (web client, App)

    • Port 443 TCP (HTTPS)
    • Port 42090 TCP

    If everything is fine, you should get the following message:

    6_How to proceed if the server is unreachable while connecting devices to the Bosch Remote Portal.png

    In case some ports are not in "open" status, you can manually permit the access by opening a firewall port:

    1. Navigate to Control Panel, System and Security and Windows Firewall or press the Windows button and search for it

      7_How to proceed if the server is unreachable while connecting devices to the Bosch Remote Portal.png

    2. Select Advanced settings

      8_How to proceed if the server is unreachable while connecting devices to the Bosch Remote Portal.png

    3. Go to Inbound Rules and select New Rule

      9_How to proceed if the server is unreachable while connecting devices to the Bosch Remote Portal.png

    4. Select "Port" and click Next

      10_How to proceed if the server is unreachable while connecting devices to the Bosch Remote Portal.png

    5. Add the protocol (TCP or UDP) and the port number into the next window and click Next

      11_How to proceed if the server is unreachable while connecting devices to the Bosch Remote Portal.png

    6. Select Allow the connection in the next window and hit Next.
    7. Select the network type as you see fit and click Next.
    8. Name the rule something meaningful and click Finish.
    Version history
    Revision #:
    1 of 1
    Last update:
    ‎10-19-2020 11:01 AM
    Updated by:
     
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