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    How to set up a Smart Notification service in Bosch Cloud-based Services Configuration website?

    The Smart Notification service lets your end-customer easily keep track of business operations.
    Detection, notification and storage of events like warehouse access, POS transactions or goods delivery enable efficient monitoring and resolution of critical events for the business owner.

    Please follow below steps to set up a Smart Notification service.

     

    Step-by-step guide

     

    1.Installer / Integrator:


    1.1 Add the camera to the Security Cloud

     

    First, please follow the related articles below:

     

    2.Integrator / Config Agent:


    2.1 Configure the Smart Notification Service


    To configure the Smart Notification service perform the following steps:


    2.1.1 Add the camera to a Site


    1. Open Cloud-based Services Configuration website (/config), log on as Integrator or Config Agent
    2. Enter the related Account - or create a new Account for the customer
    3. Enter the related Site - or create a new Site

     

    1 How to set up a Smart Notification service in Bosch Cloud-based Services Configuration website.png

    4. Enable 'Video Clip Upload' if required. (If video clip upload is disabled, an alarm snapshot is stored)

    2 How to set up a Smart Notification service in Bosch Cloud-based Services Configuration website.png

    5. Click '+' button to add the camera to this Site
    6. Please follow the related document in CBS Configuration Notes to add a camera to CBS:

    a. Add a camera through Remote Portal
    b. Add a camera with its MAC address

    7. Rename the device (camera) and click 'Save Changes'
    8. Click tab 'Channels' and rename the channel
    9. Click 'Save Changes'

     

    2.1.2 Configure Motion Detection (if not yet done by the Installer)


    Please follow the related articles below to configure Motion Detection:


    2.1.3 Configure Schedules


    1. Open Cloud-based Services Configuration website (/config), log in as Integrator or Config Agent
    2. Enter the related Account
    3. Click tab 'Schedules' and modify the standard schedules 'Day', 'Night' and 'Weekend' if needed, or add new schedules

    3 How to set up a Smart Notification service in Bosch Cloud-based Services Configuration website.png

    Note: Blue cells mark active time periods. Cells can be altered by drawing the mouse.


    2.1.4 Create a mobile user

     

    1. Open Cloud-based Services Configuration website (/config), log on as Integrator or Config Agent

    2. Enter the related Account

    3. Click the tab 'Users'

    4 How to set up a Smart Notification service in Bosch Cloud-based Services Configuration website.png

    4. Click '+' button to add a mobile user
    5. Type a unique user name, first name, last name, e-mail address for the mobile user
    6. Optional allow manual arming from mobile device for this user

    5 How to set up a Smart Notification service in Bosch Cloud-based Services Configuration website.png

    Note: This option allows the mobile user to arm/disarm his Site(s) from the app, so that Live Intervention alarms are/aren’t sent to the monitoring center.


    7. Optional limit the mobile user's access to certain Sites of the related Account

    6 How to set up a Smart Notification service in Bosch Cloud-based Services Configuration website.png

    Note: This option allows access for this user to only the selected Sites of the Account.


    8. Allow the user to display live video

    7 How to set up a Smart Notification service in Bosch Cloud-based Services Configuration website.png

    Note: This option disables live video from all cameras for the user e.g. cleaning personnel on the app.


    9. Click 'Create', > the mobile user gets a password e-mail from the system to log in the Site Monitor App

     

    2.1.5 Configure the Service Scenario


    Note: A Service Scenario combines multiple cameras, triggers and alarm channels into one alarm.


    1. Open Cloud-based Services Configuration website (/config), log in as Integrator or Config Agent
    2. Enter the related Account
    3. Click tab 'Services'
    4. Click '+' button to add a Service
    5. Select Service Type 'Live Intervention' and give the Service a descriptive name

    8 How to set up a Smart Notification service in Bosch Cloud-based Services Configuration website.png

    6. Select the Site
    7. Select the Triggering Device (camera) and then select the Triggering Event:

    a. Physical Input: "Input Pin 1 - On"
    b. Motion Detection

    i. MOTION+: "Channel 1 - Motion Triggered"
    ii. Intelligent Video Analysis (IVA) or Essential Video Analytics (EVA):

    a. "Channel 1 - VCA Event1" to "Channel 1 - VCA Event8" (each VCA Event is triggered by the related activated 'Surveillance Task' 1 to 8 in VCA configuration)
    b. "Channel 1 - Motion Triggered" (merging motion trigger for all activated VCA Events)

    c. Audio Alarm: "Audio Input 1 - Triggered"
    d. etc.


    8. Select the Alarm Channel

    9 How to set up a Smart Notification service in Bosch Cloud-based Services Configuration website.png

    Notes:

    • The Alarm Channel is used as the default video input channel for the alarm agent and uploads the alarm video clip (if available and configured for the camera and the service).
    • If the trigger already implies an alarm channel (e.g. motion, VCA), the alarm channel is fixed and cannot be changed. In all other cases the alarm channel can configured to any channel of this site.


    9. Optional add further triggers. The Service Scenario is triggered if any of the configured triggering events becomes activated

    10 How to set up a Smart Notification service in Bosch Cloud-based Services Configuration website.png

    10. Optional increase the Trigger Debounce Time (= minimum time between 2 alarms) if you want to get less alarms from this service

    11 How to set up a Smart Notification service in Bosch Cloud-based Services Configuration website.png

    11. Select the Arming Period (standard schedule, self-defined schedule, always)

    12 How to set up a Smart Notification service in Bosch Cloud-based Services Configuration website.png

    12. Add one or several mobile user(s) to become notified

    13 How to set up a Smart Notification service in Bosch Cloud-based Services Configuration website.png

    Note: Users marked with an exclamation mark do not have the permission to access the selected site. Users marked with an exclamation mark won't get Smart Notifications for this site.


    13. Optional add a message text

    14 How to set up a Smart Notification service in Bosch Cloud-based Services Configuration website.png

    14. Click 'Create'

     

    3.Customer


    3.1 Verify the Smart Notification with Bosch Site Monitor App


    To verify the Live Intervention service perform the following steps:
    1. Please follow the related document in CBS Configuration Notes to add a camera to CBS: Site Monitor App
    2. Log on Site Monitor app as mobile user

    15 How to set up a Smart Notification service in Bosch Cloud-based Services Configuration website.png

    3. Close the app (put the app in the background) and trigger the event
    4. Tap the new notification, the event opens

    16 How to set up a Smart Notification service in Bosch Cloud-based Services Configuration website.png

    5. Verify the event:

    a. Message text

    b. Event image and video clip

    c. Live video

    17 How to set up a Smart Notification service in Bosch Cloud-based Services Configuration website.png

    Note that a Smart Notification event is only forwarded to the Site Monitor app when the arming schedule is active.
    A Smart Notification is not processed when the Maintenance Mode is enabled for the related Site, or when this service is snoozed.


    See also the Troubleshooting Smart Notification section below if no event appears in the event list.

    Issue:

    • No Smart Notification reaches the mobile device, no alarm appears in the Site Monitor App's event list. 

    This list contains information on what situations might happen if no Smart Notification reaches the mobile device and no alarm appears in the Site Monitor App's event list:

    18 How to set up a Smart Notification service in Bosch Cloud-based Services Configuration website.png

    Version history
    Revision #:
    1 of 1
    Last update:
    ‎07-27-2021 04:18 PM
    Updated by:
     
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