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    What could be the cause of ‘Unknown Error’ when trying to register DIVAR IP AIO to Remote Portal?

    Question

     

    What could be the cause of ‘Unknown Error’ when trying to register DIVAR IP AIO to Remote Portal?

     

    Answer

     

    Be aware that, as per DIVAR IP System Manager release note, after 15.02.2024 the minimum version for all the DIVAR IP AIO family system supported to connect to Remote Portal is 2.3.0.
    Please check the page 6 of the System manager release notes.

    🛈 Users need to have the administrator role in their Remote Portal account(s) to connect a DIVAR IP system
    We would recommend follow the below step-by-step KB article that may help you solve the reported issue:
    How-to: DIVAR IP cloud and service infrastructure upgrade

    ⚠️ Take into consideration to use the latest System Manager for your unit, available on the Download Store page.

     

    Version history
    Last update:
    ‎10-23-2024 09:07 AM
    Updated by:
    Contributors
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