Question
What could be the cause of ‘Unknown Error’ when trying to register DIVAR IP AIO to Remote Portal?
Answer
Be aware that, as per DIVAR IP System Manager release note, after 15.02.2024 the minimum version for all the DIVAR IP AIO family system supported to connect to Remote Portal is 2.3.0.
Please check the page 6 of the System manager release notes.
🛈 Users need to have the administrator role in their Remote Portal account(s) to connect a DIVAR IP system
We would recommend follow the below step-by-step KB article that may help you solve the reported issue:
How-to: DIVAR IP cloud and service infrastructure upgrade
⚠️ Take into consideration to use the latest System Manager for your unit, available on the Download Store page.
