Bosch Building Technologies

    cancel
    Showing results for 
    Search instead for 
    Did you mean: 

    What to do if my colleague in the same company claimed a license with a wrong Remote Portal account?

    Question

     

    What to do if my colleague in the same company claimed a license with a wrong Remote Portal account?

     

    Answer

     

    You can consider adding a second user to the same remote ID account.

    ·       Where can I find my Bosch Remote Portal ID?

    If he will add a new user as administrator, and that user will accept the invitation, the user with the right Remote Portal account should be able to see and activate the license.

    CentralSupport_0-1680686283852.pngCentralSupport_1-1680686327255.png
    CentralSupport_2-1680686360770.png

     

    Additional (useful) → find the Company Remote ID:

    CentralSupport_3-1680686686563.pngCentralSupport_4-1680686712007.png
     
     

     If you still want to completely change the account where the Software Order ID was initially claimed and if nothing was activated from it in the Remote Portal account where it was claimed, the Central Technical Support Team can help you to un-claim it (software order ID migration)

     

    Version history
    Last update:
    a month ago
    Updated by:
    Icon--AD-black-48x48Icon--address-consumer-data-black-48x48Icon--appointment-black-48x48Icon--back-left-black-48x48Icon--calendar-black-48x48Icon--center-alignedIcon--Checkbox-checkIcon--clock-black-48x48Icon--close-black-48x48Icon--compare-black-48x48Icon--confirmation-black-48x48Icon--dealer-details-black-48x48Icon--delete-black-48x48Icon--delivery-black-48x48Icon--down-black-48x48Icon--download-black-48x48Ic-OverlayAlertIcon--externallink-black-48x48Icon-Filledforward-right_adjustedIcon--grid-view-black-48x48IC_gd_Check-Circle170821_Icons_Community170823_Bosch_Icons170823_Bosch_Icons170821_Icons_CommunityIC-logout170821_Icons_Community170825_Bosch_Icons170821_Icons_CommunityIC-shopping-cart2170821_Icons_CommunityIC-upIC_UserIcon--imageIcon--info-i-black-48x48Icon--left-alignedIcon--Less-minimize-black-48x48Icon-FilledIcon--List-Check-grennIcon--List-Check-blackIcon--List-Cross-blackIcon--list-view-mobile-black-48x48Icon--list-view-black-48x48Icon--More-Maximize-black-48x48Icon--my-product-black-48x48Icon--newsletter-black-48x48Icon--payment-black-48x48Icon--print-black-48x48Icon--promotion-black-48x48Icon--registration-black-48x48Icon--Reset-black-48x48Icon--right-alignedshare-circle1Icon--share-black-48x48Icon--shopping-bag-black-48x48Icon-shopping-cartIcon--start-play-black-48x48Icon--store-locator-black-48x48Ic-OverlayAlertIcon--summary-black-48x48tumblrIcon-FilledvineIc-OverlayAlertwhishlist