What to do if my colleague in the same company claimed a license with a wrong Remote Portal account?
You can consider adding a second user to the same remote ID account.
If he will add a new user as administrator, and that user will accept the invitation, the user with the right Remote Portal account should be able to see and activate the license.
Additional (useful) → find the Company Remote ID:
⚠️ If you still want to completely change the account where the Software Order ID was initially claimed and if nothing was activated from it in the Remote Portal account where it was claimed, the Central Technical Support Team can help you to un-claim it (software order ID migration)