Where are the Transcoder Log settings and how to enable them for log collection?
The Transcoders menu provides information and the status of transcoders associated with a Video Recording Manager system. This includes older VJ-XTC-XF external transcoders as well as internal transcoders supplied by recording appliances.
How to get here?
The Transcoders page provides an overview of the transcoder status, number of sessions, and sessions that are in use or available. This page also displays the number and status of dedicated and local sessions.
You can also get here from Configuration Manager, when clicking on the "Open Export Logbook..." from Service > Export Logbook menu. After clicking this button, you will be automatically transferred to the monitoring site where you must Login and afterwards you will find the Transcoders page under Peripherals:
To enable the Transcoder Log settings:
If you were asked by the Central Technical Support team to provide them with the Transcoder logs:
The Transcoder logging option can also be enabled from Configuration Client
If you upgraded the BVMS to a higher version and now you encounter an issue when switching to the Transcoding option in camera view, there's going to be no image or by restarting the Transcoder service will result in having image using Transcoding, but only temporary, please try to update the transcoder.
How to do this:
The latest VRM versions can be found in the Bosch Download Area website:
Nice to know