Question
Why does the System Overview of my Bosch camera show the SC or Camera controller FW version as zeros?
Answer
If the System Controller or Camera controller FW version is all zeros, then either the FW has been corrupted or the internal communications between these controllers and the IPBE have failed.
- Reinstall or Upgrade the FW to recover. If this doesn’t correct the issue, then attempt the following:
- Go to app0 via http://ip/main.htm.
- Click Boot Default Application.
- Upgrade to the latest FW via main.htm page.
- If this doesn’t fix it, direct the customer to use the HW Reset button to default the camera. Refer to its Operation Manual.
- If this doesn’t fix it, this case requires the involvement of the repair desk. (Follow the steps 1-5 from here)
