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    Why the Autodome 7000i INTEOX cannot connect to the S&ST Cloud services?

    Question

     

    Why the Autodome 7000i INTEOX cannot connect to the S&ST Cloud services?

     

    Answer

     

    Most likely, when you tried to connect to the S&ST ecosystem, you missed one of the steps explained in this article:

     

    If you are sure that you have followed correctly the steps from the article above, please collect from camera:

    1. Diagnostics logs
    2. Config file with log in credentials
    3. Event logs

    Please check if the the following message is displayed in the logs:

     Tip

    "Not connecting (CC enabled: true; Network connection: true; MQTT client ready: true; NTP enabled: false)" → this indicates that you didn't turn on the NTP which is a prerequisite to connect to the cloud back-end 

    Please enable the timeserver and make sure the time of the camera is synchronized with a public time-server when connecting to the S&ST cloud.

     

    NoteNTP synchronization is necessary if the camera is going to be claimed in the portal.

    Please refer also to the Help & Support page:  Claiming cameras

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