Why the Autodome 7000i INTEOX cannot connect to the S&ST Cloud services?

[#1]

Question

Why the Autodome 7000i INTEOX cannot connect to the S&ST Cloud services?

Answer

Most likely, when you tried to connect to the S&ST ecosystem, you missed one of the steps explained in this article:

• How to connect a Bosch INTEOX camera to S&ST using Configuration Manager?

If you are sure that you have followed correctly the steps from the article above, please collect from camera:

1. Diagnostics logs
2. Config file with log in credentials
3. Event logs

• How to collect logs from your Bosch IP Camera/Encoder?

Please check if the the following message is displayed in the logs:

✅ Tip

"Not connecting (CC enabled: true; Network connection: true; MQTT client ready: true; NTP enabled: false)" → this indicates that you didn't turn on the NTP which is a prerequisite to connect to the cloud back-end 

Please enable the timeserver and make sure the time of the camera is synchronized with a public time-server when connecting to the S&ST cloud.

Note: NTP synchronization is necessary if the camera is going to be claimed in the portal.

Please refer also to the Help & Support page:  Claiming cameras