Why the Autodome 7000i INTEOX cannot connect to the S&ST Cloud services?
Most likely, when you tried to connect to the S&ST ecosystem, you missed one of the steps explained in this article:
How to connect a Bosch INTEOX camera to S&ST using Configuration Manager?
If you are sure that you have followed correctly the steps from the article above, please collect from camera:
Config file with log in credentials
How to collect logs from your Bosch IP Camera/Encoder?
Please check if the the following message is displayed in the logs:
"Not connecting (CC enabled: true; Network connection: true; MQTT client ready: true; NTP enabled: false)" → this indicates that you didn't turn on the NTP which is a prerequisite to connect to the cloud back-end
Please enable the timeserver and make sure the time of the camera is synchronized with a public time-server when connecting to the S&ST cloud.
Note: NTP synchronization is necessary if the camera is going to be claimed in the portal.
Please refer also to the Help & Support page: Claiming cameras
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