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A calibration of the scene is required. If the scene is not well calibrated, it's most likely to receive wrong or no results. Step-by-step guide   1. Open Configuration Manager and select the camera prepared for this configuration. Authenticate on the camera with its credentials 2. Go to VCA tab > Main Operation Under Operating Mode option > select the profile where the VCA will be configured Under Pre-position option > select 1 3. Go to the Tasks tab   PREPOSITION 1:   (A) Click the + button > (B) select the Trigger and (C) give a name to the task and click the (D) “>” button > (E) Define and draw the fields as you wish and click (F) Finish button once done.   Hint: To add a new field, please click on the drop-down menu and select the option “New Field” Your task will be displayed under the “Task configuration” list. Do not forget to save your configuration!   PREPOSITION 2: Under Pre-position option > select 2 Go to the Task tab Repeat the A,B,C,D,E,F steps from above. Your new task will be displayed under the “Task configuration” list. Do not forget to save your configuration!   🛈  IMPORTANT Please note that the maximum TSL script size is maximal 2000 bytes.    How to check the size? Note that this is the size when compressed: Option 1 > via VCA task editor Option 2 > Save the script in a notepad and zip this     Useful video:   ... View more

Possible causes and solution(s)   Causes   There might be situations where MIC IP fusion 9000i or Bosch INTEOX cameras cannot write calibration to camera in Configuration Manager (VCA profile and Pre-position). When trying to write the new calibration to the camera, it fails, and the following message occurs: "Calibration upload has failed." This behavior was encountered in: Configuration Manager v7.50/ v7.51/ v7.41 with CPP13 Firmware 8.41.0029 INTEOX cameras Configuration Manager v7.40.0069.0 with CPP7.3 Firmware 7.80.0128 MIC IP fusion 9000i cameras   Solution   Upgrade Configuration Manager to version 7.61.  ✅  Configuration Manager 7.61 is released and available online in Download Store. Download Configuration Manager v7.61 from here Configuration Manager v7.61.0143 Release Letter This must be used in combination with CPP13 Firmware 8.45 or later     ... View more

Possible causes and solution(s)     DHCP lease time is set to 5min Camera requests and acknowledgment should be after 2,5min     Causes   During a Wireshark capture, it was noticed that Bosch CPP7.3 Camera with FW v7.85.0016 does discover, offer, request and ACK. After that, there is no communication anymore with the DHCP server for several minutes.   Since DHCP is not refreshing / DHCP requesting anymore, the **DNS is also losing hostname from the camera. **DNS is filled by DHCP server When the camera is rebooted, DHCP discover, offer, request and ACK are done again (once) and camera is working until it is removed from DNS again, since DHCP fails to renew / Request after 50% lease time.     Solution   Upgrade your camera to FW 7.86.0019 and perform a factory default (access Download Store here). The time effort to fix this in older FW will be planned for early March 2023. ... View more

Possible causes and solution(s)   Causes   FLEXIDOME multi 7000i cameras become offline/ unreachable after some time (it can be 2 hours; it can be 2 days). When camera stops working, no alarm is shown in the switch log (PoE and link stay up). No warning about PoE overload. No ping to camera possible until power down/ up.   Solution   It is important to have the network switch port that is connected with the FLEXIDOME multi 7000i IR to be configured with the below information. This will ensure that switch port will always provide a full 30W and not influence by the LLDP negotiation. Disable LLDP Disabled LLDP MED TLV Disabled LLDP DOT3 TLV Power allocation by value and power allocation value as 30W FLEXIDOME multi 7000i IR needs to be allocated with full 30W POE+ (for cold environment 45w is needed) use a BT standard PoE midspan (the midspan must be PoE 802.3bt supported)  🛈 KB article on the topic of powering the FLEXIDOME multi 7000i - How to power the Flexidome Multi 7000 (IR)?   Moreover, please perform the following tests: Test 1 Turn the sensor to monochrome mode (this will turn on the IR). Please note that the bubble housing should be mounted. Repower the camera (unplug and plug the network cable) Does the camera come up?   Test 2 Check how the link speed settings are in the switch and camera, if they are on auto negotiate or if they have a fixed link speed. If they are on auto negotiate, as a preliminary test is to set the link speed in the switch and camera to 100Mb Full duplex. Please decrease the total bitrate of the device to 80Mb for this test   If the issue persists, please provide the Central Technical Support team with the following information: The exact set up   The type and model of all used network equipment   How many FLEXIDOME multi 7000 IR cameras do you have? Are all of those affected?   Pattern of the issue - for example does the cameras become inactive during night? ... View more

Step-by-step guide   First, you have to configure your DIVAR Hybrid 5000 with the cameras you would like to see Live image in BVMS Viewer Operator Client. Please make sure that your cameras are connected and visible in Settings > Detection menu of your DIVAR.                a. Select cameras you want to see the image for and click Add                b. When all desired cameras are in the list, click Save 3       Fill in the credentials of the cameras you have in the list                a. Go in Configuration menu                b. Select the channels where your cameras are in                c. Type in the User name and Password of your cameras               d. Save your changes                     Do the same for all cameras you have in the list and you want to see the Live image for. 4     Verify if the status of your cameras is green (Detection) 5     Open BVMS Viewer Configuration Client > go to the Devices menu > right click on the DVR (Digital Video Recorder) > select Add DVR (in this example we will add the IP address of the DIVAR Hybrid 5000. You can also use Scan option) 6     Type in the IP address of your DIVAR Hybrid 5000 and its credentials > click Scan 7     Your DIVAR Hybrid 5000 will be visible in the Device Tree and you can check if the previously configured cameras are visible 8     Save your changes and go to the Structure menu and drag & drop your DIVAR or cameras into the Logical Tree list 9     Save & Activate your configuration 10     Open Operator Client and drag & drop your cameras in the Image Pane area to see their Live image.   ... View more