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Question   What kind of licenses do I need to operate a Bosch Forensic Search inside Genetec Security Center?   Answer   The plug-in is provided free of charge from Bosch and it will also be operational with a regular Genetec base-license in SC 5.12 and newer. However - current installations with Security Center 5.10 or 5.11 need to add a free of charge license that can be obtained from Genetec. The necessary license to be ordered from Genetec is: GSC-1SDK-BOSCH-PLUGINSUITE with 5 connections. ... View more

Question   What kind of Bosch extensions are supported with the Forensic Search?   Answer   To be able to run a forensic search on stored metadata, this data needs to be pulled in a special manner from Bosch cameras, which needs to be implemented in the Genetec driver. In Security Center 5.10, only the ‘Legacy (CPP 7.3 and older)’ Bosch extension is supported. In Security Center 5.11 the ‘Legacy’ and the ‘Other (CPP 13 and newer)' driver extension support the forensic search functionality. However the functionality was introduced with Driver Pack 11.3 with a additional Archiver setting. With Driver Pack 11.5 this setting is obsolete. To enable the special setting follow the next steps: Open the 'Config Tool' Select the 'Archiver' that manages the relevant cameras. Select the 'Resources' tab on the Archiver settings and click: 'Advanced Settings ...' 4     On the 'Advanced settings' click 'Additional settings...' 5    On the 'Additional settings...' add the following key-value pair: BoschHybridDriverVcaMetadata=true        ... View more

  This article describes the necessary steps that are needed to install the Bosch Forensic Search Plug-in properly on a Genetec Security Center system. The Bosch Plugin Suite installer provides the possibility to install server and client components on Genetec systems. Please ensure to only install needed components, which means that the client components need to be installed on computers where Security Desk is used. The server and the service components need to be installed on a system that hosts an Archiver instance.   Step-by-step guide     Make sure to install the plugin on supported systems On client only machines in a distributed system, install the plugin's client components only (this is the default of the installer)   3     One of the server machines (where an Archiver is installed) install the plugin's server component and the service component that is coming with the installer.  One plugin instance is currently enough for a proper operation.   Make sure to follow the 'post installation' steps as described in the User Guide that comes with the plugin installer. ... View more

  Advanced Video View provides events including push alarm notifications to VSC in addition to live, replay and forensic search  Automatically activated trial period: 1 month > after the trial period a license is required Prerequisites: The customer has an account (company) in Remote Portal The customer installs VSC v.3.4 or later on his mobile device The cameras are registered to Remote Portal & Advanced Video View service is activated (trial period or license) The following steps are referring to the Video View License activation process:   Step-by-step guide   Log into your admin account at https://remote.boschsecurity.com Click the "Service Licensing" tab in the top bar. Click the "Add Licenses" button. 4     Copy and paste the entire license information between the dashed lines to the browser dialog box and click "Save". 5     Click “OK”. 6     The license is activated.     Nice to know:   What's New in Video Security 3.4 for Windows, Android and iOS? How to configure the Advanced Video View Service? How to set up a Smart Notification service in Bosch Cloud VMS? ... View more

Bosch Remote Portal provides the Advanced Video View Service which allows to display live video, replay of recorded video on the camera, and a forensic search on Video Security Client. Further the Video Security App can receive Push Alarm Notifications triggered by motion in the camera image, for example. This article explains how to configure this service.   To get Push Alarm Notifications working, the following steps need to be performed.   Step-by-step guide   1. Configure your cameras in the local network with Bosch Configuration Manager.   1. Download Bosch Configuration Manager from https://downloadstore.boschsecurity.com and install it on your Windows computer. 2. Scan the local network and configure your cameras accordingly (e.g. camera name, stream settings, recording settings, motion detection, etc.)   2. Add your cameras to Bosch Remote Portal in the local network with Bosch Configuration Manager.   1. Create your company in Bosch Remote Portal (if not yet done) according to How to create a company's account in Bosch Remote Portal 2. Multi-select the cameras to be added to Bosch Remote Portal in the camera list > select Connectivity > set Operation to ON and click the Save button. 3. Click Register and enter your Remote Portal credentials.   Hereby, the following articles might further guide you: How to add Bosch IP cameras to Bosch Remote Portal Troubleshooting Camera Connectivity & Bosch Remote Portal   3. Group your cameras in Bosch Remote Portal   Group your cameras in Bosch Remote Portal according to your customer's need. Hereby, the following article might further guide you: How to organize your devices in Groups in Bosch Remote Portal   4. Activate the Advanced Video View service in Remote Portal   1. In Remote Portal select the Service Licenses tab and add the purchased Advanced Video View licenses. 2. In Account Settings, add the link to your Alarm Management system (contact support.security-cloud@bosch.com if you do not have such account)   3. In Systems tab, select the List view in Systems tab and mark the group or single cameras 4. Click Add Services, mark Advanced Video View, click Next 5. Select with Auto-Renew, the Alarm Management link should be pre-selected (see above), agree to T&C and click Activate.   5. Request access to Bosch Alarm Management   To get push alarm notifications, contact Bosch Central Support to grant you access to Alarm Management. 1.  Contact support.security-cloud@bosch.com and provide the following items: Your user name (first name, last name) and your e-mail address Installer company name Account name Site name 2. Bosch Central Support will create access, and you will receive your credentials to Alarm Management by e-mail.   6. Add your cameras to Bosch Alarm Management and configure the Smart Notification service   1. Logon Alarm Management Configuration with the credentials you received via e-mail. 2. Add the cameras from Remote Portal to the Site:    a. In the Site, click the + icon,    b. Select Remote Portal tab,    c. Enter your Remote Portal credentials and click Login to Remote Portal,  d. Select the cameras which you want to add to your site (note the Group hierarchy displayed), and click Add 3. Create an Account User for the customer > the customer gets an e-mail with credentials from the system. 4. Create a Smart Notification service, 5. Configure the triggers (e.g. motion), schedule and select the recipient(s) of the push alarm notifications. Hereby, the following articles might further guide you: How to add Remote Portal cameras to Bosch Cloud VMS How to set up a Smart Notification service in Bosch Cloud VMS   7. Logon Bosch Video Security Client and receive Push Alarm Notifications   1. Download Bosch Video Security Client from https://downloadstore.boschsecurity.com or Apple Store or Google Play and install on your device. 2. Allow notifications from the VSC app on your device. 3. In Video Security Client, select Cloud Service and add an account 4. Select Alarm Management, enter server address, user name and password and tap Add account  5. Tap the account to connect to the service, then tap Done, your site is displayed 6. Tap the site icon to display your cameras (live video), to replay recordings on the camera and to receive push alarm notifications.    7. Verify the events in the event list Note: Push Notifications can only be received on Video Security Client running on iOS and Android, not on its Windows version.     ... View more