Critical Communications: Dispatch

Question Customers have been experiencing an issue with NENA RX audio after they've updated C-Soft and their HB4 to a higher version of firmware.   Answer To fix this issue you need to add a NENA volume control to your C-Soft design.   Open your C-Soft design in C-Soft designer. Right click on a empty space in your csoft design. Click on Add UI Vol. Control Right click on the volume button that you just created and click on properties. On the UI Element Function drop down window, select Volume-NENA. Now Click on the Vol. Control Tab. Make sure the Maximum gain is set to 12dB. Click on ok. Save your C-Soft Design. Now Run C-Soft and test your NENA audio. You now can control how loud your NENA audio is.           © Copyright Bosch Security Systems All rights reserved. Text, images, graphics, sound, animations and videos as well as the arrangement of the same in Bosch offline knowledgebase (help file) are protected by copyright and other intellectual property rights. The content of these offline knowledgebase may not be copied, disseminated, altered or made accessible to third parties for commercial purposes. Some Bosch web sites may also contain text, images, graphics, sound, animations and videos subject to third party copyrights. Warranty Note This information is provided by Bosch Security Systems ''AS IS'' and without warranty of any kind, expressed or implied, including (but not limited to) any implied warranties of merchantability, fitness for any particular purpose or non-infringement. While the information provided in believed to be accurate, it may include errors or inaccuracies. Bosch Security Systems will not be liable for any damages of any kind arising from use of this tool, including, but not limited to, direct, indirect, incidental, punitive and consequential damages.  

Question I can't hear NENA RX audio in my headset, why?   Answer To fix this issue you need to add a NENA volume control to your C-Soft design: Open your C-Soft design in C-Soft designer. Right click on a empty space in your csoft design. Click on Add UI Vol. Control Right click on the volume button that you just created and click on properties. On the UI Element Function drop down window, select Volume-NENA. Now Click on the Vol. Control Tab. Make sure the Maximum gain is set to 12dB. Click on ok. Save your C-Soft Design. Now Run C-Soft and test your NENA audio. You now can control how loud your NENA audio is.           © Copyright Bosch Security Systems All rights reserved. Text, images, graphics, sound, animations and videos as well as the arrangement of the same in Bosch offline knowledgebase (help file) are protected by copyright and other intellectual property rights. The content of these offline knowledgebase may not be copied, disseminated, altered or made accessible to third parties for commercial purposes. Some Bosch web sites may also contain text, images, graphics, sound, animations and videos subject to third party copyrights. Warranty Note This information is provided by Bosch Security Systems ''AS IS'' and without warranty of any kind, expressed or implied, including (but not limited to) any implied warranties of merchantability, fitness for any particular purpose or non-infringement. While the information provided in believed to be accurate, it may include errors or inaccuracies. Bosch Security Systems will not be liable for any damages of any kind arising from use of this tool, including, but not limited to, direct, indirect, incidental, punitive and consequential damages.