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    Critical Communications: Dispatch

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    ‎04-08-2020 08:13 PM
    Question I keep getting a Key Read error 71 on C-Soft or Network Recorder. Why and what can I do?   Answer The PC has an issue with the drivers for the license dongle, reloading of drivers is required. Please check to make sure the donlge USB or Paralell key is plugged into the pc. Reboot the pc. Wait 2 minutes after logging into the pc and start the software program. If you still get key read errors please follow the rest of the steps to properly install the driver. You need to make sure that the dongle is unplugged. uninstall all drivers in add/remove programs referred to as sentinel or safenet or SPNcombo. Reboot computer. Install the latest driver from the safenet website. http://www.safenet-inc.com/support/tech/sentinel.asp Reboot computer again. Now plug the dongle key back in. Now download the key reader application and run it. This program should read the key and tell you how many lines it is programmed for. If this program finds the key then Csoft or Network Recorder should work for you.  http://www.telex.com/us/dispatch/file?i=97440&lg=eng  
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    ‎04-16-2020 05:00 PM
    Resetting the password or returning the unit to factory defaults is accomplished using these steps:
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    ‎04-16-2020 05:00 PM
    Answer: Resetting the Password or returning the unit to factory defaults is accomplished using these steps:
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    ‎04-08-2020 08:09 PM
    Question  How do I update Telex Dispatch IP products with Telex System Manager?   Answer Uploading VoIP Hardware Firmware Once Telex System Manager (TSM) is installed and your new .tfb file is downloaded, you are ready to upload the VoIP hardware’s firmware. To upload the VoIP hardware’s firmware, do the following: 1. Click the TSM shortcut on your desktop. OR From your taskbar, click Start|Programs|Telex Communications|Telex System Manager. The Telex System Manager window opens. 2. Click Tools|Firmware Update The Firmware Update Tool opens. 3. To locate the .tfb file for upload, click the folder icon . The Open window appears. 4. Select the.tfb file you want to upload. The file is highlighted. 5. Click Open. The selected file appears in the File field. NOTE: If the device does not appear in the list, enter the VoIP hardware’s IP Address in the Manual Entry field and click the Add button. The IP Address appears in the left navigation pane. 6. In the left navigation pane, select the device’s IP Address. The Write Firmware button is active. 7. Click the Write Firmware button. Firmware update messages are shown in the Status column which provides feedback on the firmware update progress. Once the progress reaches 100%, the firmware is updated. NOTE: If an error occurs, the Progress column is reset and an error message appears in the Status column. NOTE: Once the firmware is uploaded, the device resets. 8. Click Close.   The Firmware Update Complete window closes. 9. Click Close. The Firmware Update Tool window closes.         © Copyright Bosch Security Systems All rights reserved. Text, images, graphics, sound, animations and videos as well as the arrangement of the same in Bosch offline knowledgebase (help file) are protected by copyright and other intellectual property rights. The content of these offline knowledgebase may not be copied, disseminated, altered or made accessible to third parties for commercial purposes. Some Bosch web sites may also contain text, images, graphics, sound, animations and videos subject to third party copyrights. Warranty Note This information is provided by Bosch Security Systems ''AS IS'' and without warranty of any kind, expressed or implied, including (but not limited to) any implied warranties of merchantability, fitness for any particular purpose or non-infringement. While the information provided in believed to be accurate, it may include errors or inaccuracies. Bosch Security Systems will not be liable for any damages of any kind arising from use of this tool, including, but not limited to, direct, indirect, incidental, punitive and consequential damages.  
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    ‎04-20-2020 04:19 PM
    Question What port number does the Sentinel driver use?   Answer The Sentinel driver uses ports 6001, 6002, 7001 and 7002. For C-Soft to run these ports need to be allowed to pass through all firewalls. This is especially true if you are using server enabled keys.           © Copyright Bosch Security Systems All rights reserved. Text, images, graphics, sound, animations and videos as well as the arrangement of the same in Bosch offline knowledgebase (help file) are protected by copyright and other intellectual property rights. The content of these offline knowledgebase may not be copied, disseminated, altered or made accessible to third parties for commercial purposes. Some Bosch web sites may also contain text, images, graphics, sound, animations and videos subject to third party copyrights. Warranty Note This information is provided by Bosch Security Systems ''AS IS'' and without warranty of any kind, expressed or implied, including (but not limited to) any implied warranties of merchantability, fitness for any particular purpose or non-infringement. While the information provided in believed to be accurate, it may include errors or inaccuracies. Bosch Security Systems will not be liable for any damages of any kind arising from use of this tool, including, but not limited to, direct, indirect, incidental, punitive and consequential damages.  
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    ‎04-08-2020 08:08 PM
    Question   How can I reset the ADHB-4 if I can't access it from the web page?   Answer From the front panel of the ADHB-4 press "System Tools", when you see the system info screen press the gray buttons in one of the following orders: To reset only the password the code is 1131213 To reset the unit to factory the code is 3112312 Button 1 is the far left with 4 being the far right, when you have entered the correct sequence the display will ask if you want to reset defaults, enter "Yes"     © Copyright Bosch Security Systems All rights reserved. Text, images, graphics, sound, animations and videos as well as the arrangement of the same in Bosch offline knowledgebase (help file) are protected by copyright and other intellectual property rights. The content of these offline knowledgebase may not be copied, disseminated, altered or made accessible to third parties for commercial purposes. Some Bosch web sites may also contain text, images, graphics, sound, animations and videos subject to third party copyrights. Warranty Note This information is provided by Bosch Security Systems ''AS IS'' and without warranty of any kind, expressed or implied, including (but not limited to) any implied warranties of merchantability, fitness for any particular purpose or non-infringement. While the information provided in believed to be accurate, it may include errors or inaccuracies. Bosch Security Systems will not be liable for any damages of any kind arising from use of this tool, including, but not limited to, direct, indirect, incidental, punitive and consequential damages.  
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    ‎04-08-2020 08:10 PM
    Question Can I setup for MDC-1200 Encode Setup and Operation?   Answer Yes, see attached.  
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    ‎06-22-2020 04:19 PM
    Question   How do I Properly Clean and Disinfect my Telex Headset?   Answer   This memo describes specific disinfectants and cleaning methods that are acceptable for use on RTS and Telex headset and microphone products.   Approved cleaning agents are listed below. Sani-Cide EX by Celeste Industries or minimum 70% isopropyl alcohol are preferred.   1. Sani-Cide EX3 produced by Celeste Industries 2. Matrix Disinfectant/Cleaner #3 produced by Jon-Don 3. NETBIOKEM DSAM produced by PSA 4. Isopropyl alcohol at least 70%.   Cleaning Procedure: Remove porous foam components such as ear cushions and foam microphone windscreen. Apply cleaning agent to a soft towel to clean the plastic and metal parts. Cleaner should wipe off or evaporate quickly. *Do not soak or allow the cleaner to puddle on the unit. *Do not allow any liquid to touch the speaker or microphone element directly as this may cause damage. Use only isopropyl alcohol (70% minimum) on porous foam parts including the mic windscreen and/or ear cushion. Once removed soak until absorbed completely. Squeeze out excess liquid and allow to air dry at room temperature before reattaching. Cleaning directions included in this letter are for external surfaces only. Internal surfaces should not require cleaning.    
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    ‎05-20-2020 04:50 PM
    Question After updating my IP-224 to firmware v2.7 it is asking for the old password.  What should I type for the old password?   Answer You should use admin.  
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    ‎04-08-2020 08:02 PM
    Question Where can I download the latest version of software/firmware and manuals for Telex Dispatch products?   Answer Software, firmware and manual downloads are only available to authorized users at http://www.telex.com/us/dispatch/downloads/s               © Copyright Bosch Security Systems All rights reserved. Text, images, graphics, sound, animations and videos as well as the arrangement of the same in Bosch offline knowledgebase (help file) are protected by copyright and other intellectual property rights. The content of these offline knowledgebase may not be copied, disseminated, altered or made accessible to third parties for commercial purposes. Some Bosch web sites may also contain text, images, graphics, sound, animations and videos subject to third party copyrights. Warranty Note This information is provided by Bosch Security Systems ''AS IS'' and without warranty of any kind, expressed or implied, including (but not limited to) any implied warranties of merchantability, fitness for any particular purpose or non-infringement. While the information provided in believed to be accurate, it may include errors or inaccuracies. Bosch Security Systems will not be liable for any damages of any kind arising from use of this tool, including, but not limited to, direct, indirect, incidental, punitive and consequential damages.  
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    ‎04-08-2020 08:11 PM
    Question How do I connect Telex VoIP Dispatch Systems to Analog Recorder Solutions?   Answer See attachment  
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    ‎04-08-2020 08:12 PM
    Question When sending out pages the console steers the page to the correct channel, but then immediately switches back to whatever channel was selected prior to the page.  Need it to stay on the paged out channel.   Answer This is standard operation if the page button is configured with 0 in the "Talk Time" field.  Typically if you send pages and voice on the same channel it is expected that the "Talk Time" field has a value inserted to keep the radio keyed allowing the dispatcher time to press PTT so your not bouncing the radio RF final with a very short de-key.  
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    ‎04-08-2020 08:12 PM
    Question What models of iDEN phones are supported with the IP-223/NI-223 adaptors?   Answer In general, if the iDEN phone has a Falcon Series connector it should work.  Below you will find a list of phones that we have tested and are known to work. Models i315 i832 i836 i730 i580 i930 i710 i205 i605 i560 i355 i325 i325IS i860 i850 i365  
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    ‎04-08-2020 08:12 PM
    Question What will the IRR button record in C-Soft runtime?   Answer The IRR button will record recieve audio only. This applies to the select, unselect audio as well as to the global call history window.
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    ‎04-08-2020 08:11 PM
    Question Does Telex Dispatch support UDP Unicast addresses instead of UDP Multicast addresses?   Answer Yes. Place opposite ends static ip address into the multicast address field, see example below: Note: You will now be operating in point to point mode (ie...ip-223 to single console), point to multi point (ie...ip-223 to multiple consoles) will not work.  
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    ‎04-08-2020 06:29 PM
    Question What Addressing and Port numbers are in use by Dispatch products? What is the Multicast address range for Telex IP Dispatch products?   Answer The products support both Unicast and Multicast addressing. Class A, B and C private addresses are supported Class D Multicast is in an address range starting at 224.0.0.0 and goes to 239.255.255.255 Acceptable Ports range from 1054 to 65535 for each address. Some IP Addresses and Port numbers are currently in use by our products and should be avoided,  TSM - Telex System Manager (used system wide): 233.15.18.22 Ports 7635/7636 Network Recorder and Remote Database Reviewer: Static IP address of Network Recorder, port # 12343 - by default - can be changed. My SQL Server port 3306 IP-223: 4235 - Telex devices connect to this port for  generating tones.  Specifically 5/6 tones and some DTMF tones. 4245 - Telex devices connect to this port for phone mode control, Remote Cross Patching, Scan List updates, and Cloning.           © Copyright Bosch Security Systems All rights reserved. Text, images, graphics, sound, animations and videos as well as the arrangement of the same in Bosch offline knowledgebase (help file) are protected by copyright and other intellectual property rights. The content of these offline knowledgebase may not be copied, disseminated, altered or made accessible to third parties for commercial purposes. Some Bosch web sites may also contain text, images, graphics, sound, animations and videos subject to third party copyrights. Warranty Note This information is provided by Bosch Security Systems ''AS IS'' and without warranty of any kind, expressed or implied, including (but not limited to) any implied warranties of merchantability, fitness for any particular purpose or non-infringement. While the information provided in believed to be accurate, it may include errors or inaccuracies. Bosch Security Systems will not be liable for any damages of any kind arising from use of this tool, including, but not limited to, direct, indirect, incidental, punitive and consequential damages.  
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    ‎04-08-2020 08:11 PM
    Question C-Soft dongle key error codes - What do they mean?   Answer Error 71 - Unable to read the key.  Most common error. To correct this error you will need to first check that you have a dongle key or a licensed AD-HB4 plugged into the computer. If you have a licensed AD-HB4 please contact telex technical support for further assistance. If there is a dongle key, then see the attached document to reload the driver for the dongle key. Error 13 - sp_io_communications_error. The system device driver is having problems communicating.  verify the device driver is correctly installed. If the driver is installed correctly, then try a different key if you have one. There may be a hardware issue with the key. If you do not have another key you will need to contact our customer service at 1-800-553-5992  
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    ‎04-08-2020 08:08 PM
    Question Are there Electro Voice Microphone Options for Dispatch Consoles?   Answer Yes, see attached.           © Copyright Bosch Security Systems All rights reserved. Text, images, graphics, sound, animations and videos as well as the arrangement of the same in Bosch offline knowledgebase (help file) are protected by copyright and other intellectual property rights. The content of these offline knowledgebase may not be copied, disseminated, altered or made accessible to third parties for commercial purposes. Some Bosch web sites may also contain text, images, graphics, sound, animations and videos subject to third party copyrights. Warranty Note This information is provided by Bosch Security Systems ''AS IS'' and without warranty of any kind, expressed or implied, including (but not limited to) any implied warranties of merchantability, fitness for any particular purpose or non-infringement. While the information provided in believed to be accurate, it may include errors or inaccuracies. Bosch Security Systems will not be liable for any damages of any kind arising from use of this tool, including, but not limited to, direct, indirect, incidental, punitive and consequential damages.  
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    ‎04-08-2020 08:08 PM
    Question How do I set up EF Johnson Series 5300 Mobile Radio Alias and User ID Operation?   Answer See attached.           © Copyright Bosch Security Systems All rights reserved. Text, images, graphics, sound, animations and videos as well as the arrangement of the same in Bosch offline knowledgebase (help file) are protected by copyright and other intellectual property rights. The content of these offline knowledgebase may not be copied, disseminated, altered or made accessible to third parties for commercial purposes. Some Bosch web sites may also contain text, images, graphics, sound, animations and videos subject to third party copyrights. Warranty Note This information is provided by Bosch Security Systems ''AS IS'' and without warranty of any kind, expressed or implied, including (but not limited to) any implied warranties of merchantability, fitness for any particular purpose or non-infringement. While the information provided in believed to be accurate, it may include errors or inaccuracies. Bosch Security Systems will not be liable for any damages of any kind arising from use of this tool, including, but not limited to, direct, indirect, incidental, punitive and consequential damages.  
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    ‎04-08-2020 08:09 PM
    Question How do I Configure Hardware Consoles and HB-3+ to Operate DISH-2 Stereo Headsets?   Answer See attached.  
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