Bosch Building Technologies

    Critical Communications: Dispatch

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    ‎04-08-2020 08:13 PM
    Question I keep getting a Key Read error 71 on C-Soft or Network Recorder. Why and what can I do?   Answer The PC has an issue with the drivers for the license dongle, reloading of drivers is required. Please check to make sure the donlge USB or Paralell key is plugged into the pc. Reboot the pc. Wait 2 minutes after logging into the pc and start the software program. If you still get key read errors please follow the rest of the steps to properly install the driver. You need to make sure that the dongle is unplugged. uninstall all drivers in add/remove programs referred to as sentinel or safenet or SPNcombo. Reboot computer. Install the latest driver from the safenet website. http://www.safenet-inc.com/support/tech/sentinel.asp Reboot computer again. Now plug the dongle key back in. Now download the key reader application and run it. This program should read the key and tell you how many lines it is programmed for. If this program finds the key then Csoft or Network Recorder should work for you.  http://www.telex.com/us/dispatch/file?i=97440&lg=eng  
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    ‎04-16-2020 05:00 PM
    Answer: Resetting the Password or returning the unit to factory defaults is accomplished using these steps:
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    ‎04-16-2020 05:00 PM
    Resetting the password or returning the unit to factory defaults is accomplished using these steps:
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    ‎04-08-2020 08:09 PM
    Question  How do I update Telex Dispatch IP products with Telex System Manager?   Answer Uploading VoIP Hardware Firmware Once Telex System Manager (TSM) is installed and your new .tfb file is downloaded, you are ready to upload the VoIP hardware’s firmware. To upload the VoIP hardware’s firmware, do the following: 1. Click the TSM shortcut on your desktop. OR From your taskbar, click Start|Programs|Telex Communications|Telex System Manager. The Telex System Manager window opens. 2. Click Tools|Firmware Update The Firmware Update Tool opens. 3. To locate the .tfb file for upload, click the folder icon . The Open window appears. 4. Select the.tfb file you want to upload. The file is highlighted. 5. Click Open. The selected file appears in the File field. NOTE: If the device does not appear in the list, enter the VoIP hardware’s IP Address in the Manual Entry field and click the Add button. The IP Address appears in the left navigation pane. 6. In the left navigation pane, select the device’s IP Address. The Write Firmware button is active. 7. Click the Write Firmware button. Firmware update messages are shown in the Status column which provides feedback on the firmware update progress. Once the progress reaches 100%, the firmware is updated. NOTE: If an error occurs, the Progress column is reset and an error message appears in the Status column. NOTE: Once the firmware is uploaded, the device resets. 8. Click Close.   The Firmware Update Complete window closes. 9. Click Close. The Firmware Update Tool window closes.         © Copyright Bosch Security Systems All rights reserved. Text, images, graphics, sound, animations and videos as well as the arrangement of the same in Bosch offline knowledgebase (help file) are protected by copyright and other intellectual property rights. The content of these offline knowledgebase may not be copied, disseminated, altered or made accessible to third parties for commercial purposes. Some Bosch web sites may also contain text, images, graphics, sound, animations and videos subject to third party copyrights. Warranty Note This information is provided by Bosch Security Systems ''AS IS'' and without warranty of any kind, expressed or implied, including (but not limited to) any implied warranties of merchantability, fitness for any particular purpose or non-infringement. While the information provided in believed to be accurate, it may include errors or inaccuracies. Bosch Security Systems will not be liable for any damages of any kind arising from use of this tool, including, but not limited to, direct, indirect, incidental, punitive and consequential damages.  
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    ‎04-08-2020 08:03 PM
    Question What are possible causes of poor audio in Telex Radio Dispatch Systems?   Answer Telex Radio Dispatch systems have operating requirements which need to be established and verified, in order to insure good quality audio across a system.  Here are some fundamental parameters that installers and technicians need to be aware of, which, if not properly ascertained, may be causes of poor quality audio in the system. Levels are a foundational issue with Telex radio systems. Improper digital audio levels are one of the most common defects that impair system audio quality.  This means that the digital transmit audio and digital receive audio must be “proportional”.  “Proportional” means that the sampling and conversion of the analog signals must be in the proper binary value “window”.  Generally this would be indicated by a VU Meter bar graph deflection of about 2/3 to ¾ scale at voice peaks.  Improper digital audio levels are the result of improper analog levels going into the CODEC. Digital audio that is too low or too high will degrade re-constitution of digital back to analog audio at the end points.  The Telex “VU Meter” program allows measurement of the digital audio levels at different points in the network. (See the Knowledge Based articles on Optimal Analog to Digital Conversion in the IP-223, and Telex Dispatch VU Meter Program) VU Meter gives a graphic and numeric indication of digital sampling with multicast traffic. Microphones The quality of the transmit audio of the entire system depends heavily upon the quality of the signal originating from the microphone.  The microphone is where the “tires touch the road” in the system, and a poor quality microphone cannot be compensated for by any external means. The highest quality radio system will not sound good if the microphone is of poor quality, improperly adjusted, or improperly used.  The microphone is the last component in the system that should be a low price based selection. Poor microphone audio is often caused by improper use of the microphone, or the wrong type of microphone for the application.  Without a doubt, the headset mic is the best choice for any dispatching application, whether pubic safety, or not. The headset mic is always at a consistent distance from the dispatcher’s mouth, and the close proximity minimizes background noise, and promotes a very consistent voice transmit level.  Keep in mind that although some dispatchers do not like to wear headsets, no other type of mic will produce as consistently good sound quality as well as a headset mic. Desktop and gooseneck microphones are designed to be used at a specific distance from the dispatcher’s mouth, and when that distance is exceeded, audio quality degrades, and more background noise is picked up along with the voice.It is common to find a desk mic used at a much greater distance than intended, and this creates less than optimal voice audio quality. Obviously, a microphone gain setting that is too high can also create a similar problem, with excessive pickup of background noise, and excessive voice amplitude.  Too low of gain setting, and the voice amplitude will be too soft and accompanied by noise. Again console mic audio in a RoIP system is adjusted by watching the VU Meter deflection at the console, using a loud talk test.Once the best deflection is attained, further gain adjustments at the radio end ensure proper transmitter modulation, and optimal audio quality.  Voice peaks are a recommended reference point for calibration. Tones may not be as accurate for modulation calibration, as digital conversion does not reproduce single frequency sine waves as well as voice modulation. Control Stations Control station radios need to be run across the test bench to insure that they meet all performance specifications.  Once installed on site, transmit modulation levels need to be re-verified, once the overall system alignment is completed. Mic Jack Audio Some radios use the mic jack as the TX audio interface. Be aware that such low level signals are susceptible to local sources of electrical noise, and shielded cables should always be used. RF Most installations use multiple control stations in a single rack or shelf arrangement. RF leakage can infiltrate wiring of all kinds, so it is important to minimize any radiation that may occur in the vicinity of the system equipment.  Keep lead lengths as short as possible. Using outside antennas located as far away from equipment as possible is important, especially when using high power base stations. Use double shielded RF antenna cables to insure that minimal RF radiation is occurring locally at the rack. iDen phones and similar can generate all kinds of pulse mode interference, especially if the antenna is not cabled to an external location. A loose antenna cable connector can create a lot of RF radiation near the radio. When in doubt, shield everything. Make sure connections are tight. Amplified speaker cables and microphone cables are very susceptible to pulse mode RF interference. High Noise Floor Areas For example, if you are planning a power company dispatch center installation, and you have 345,000 volt transmission power lines next to the building, you may have a noise problem.  Similarly, areas near commercial radio and television broadcasting towers may also have a very high RF noise floor that must be considered. Control station interfaces should be located out of the area of these types of noise sources if possible. If installation away from these noise sources is not possible, extra care should be used to shield all wiring.  Faraday shielding is the best method of eliminating electrical noise induced from radiating sources. Noise Present via Supplied AC Power Variations and transients in AC power can contribute to system noise.  Using UPS power supplies or power conditioners can help eliminate AC power noise present on the supply lines. Verifying that the equipment room supply outlets are properly wired and correctly grounded is good practice.  Improper grounds can be a significant factor in noise. Telex equipment should always have case grounds installed. DC Power Telex equipment in racks should have a common DC power supply, rather than each one on a separate power supply.  A power supply plugged into an improperly grounded outlet will almost always cause AC noise. Network Network topology can cause VoIP audio problems if there are bandwidth restrictions, or if shared services are causing packet queuing, or data collisions. If operating on a shared network, use VPN Tunnels. Many Telex customers have had good results with products such as DCB (Data Communications for Business) tunnel boxes.           © Copyright Bosch Security Systems All rights reserved. Text, images, graphics, sound, animations and videos as well as the arrangement of the same in Bosch offline knowledgebase (help file) are protected by copyright and other intellectual property rights. The content of these offline knowledgebase may not be copied, disseminated, altered or made accessible to third parties for commercial purposes. Some Bosch web sites may also contain text, images, graphics, sound, animations and videos subject to third party copyrights. Warranty Note This information is provided by Bosch Security Systems ''AS IS'' and without warranty of any kind, expressed or implied, including (but not limited to) any implied warranties of merchantability, fitness for any particular purpose or non-infringement. While the information provided in believed to be accurate, it may include errors or inaccuracies. Bosch Security Systems will not be liable for any damages of any kind arising from use of this tool, including, but not limited to, direct, indirect, incidental, punitive and consequential damages.  
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    ‎04-08-2020 08:04 PM
    Question How can I create an appealing C-Soft design?   Answer When our customers design their C-Soft consoles, often times the functionality of the designs are good but the appearance has a lot to be desired. Here are some basic tips on how to make a design that has a much more professional look, promotes dispatcher efficiency and operational accuracy, as well as cuts down on visual fatigue. - Use a uniform style and size on the design, as is appropriate.  Avoid mismatched font sizes. - Use contrasting colors for text and background colors.  Similar colors are difficult to read. - Use symetry in the overall design for a neat, balanced appearance. - Take advantage of the choices in global button styles.  - Use complementary colors in the design.  If in doubt, use a color wheel to choose compatible colors. - Take advantage of pop-up windows to conserve console real estate. - Take advantage of C-Soft's capabilities to add image files to the display background. Two examples of the same C-Soft design are shown below.  One is the way it was received from a customer (except the names have been changed). The second example is the same design that has been modified cosmetically only, except for the addition of mute buttons.  The difference speaks for itself. Figure 1 - The beginning design. Figure 2 - The improved design           © Copyright Bosch Security Systems All rights reserved. Text, images, graphics, sound, animations and videos as well as the arrangement of the same in Bosch offline knowledgebase (help file) are protected by copyright and other intellectual property rights. The content of these offline knowledgebase may not be copied, disseminated, altered or made accessible to third parties for commercial purposes. Some Bosch web sites may also contain text, images, graphics, sound, animations and videos subject to third party copyrights. Warranty Note This information is provided by Bosch Security Systems ''AS IS'' and without warranty of any kind, expressed or implied, including (but not limited to) any implied warranties of merchantability, fitness for any particular purpose or non-infringement. While the information provided in believed to be accurate, it may include errors or inaccuracies. Bosch Security Systems will not be liable for any damages of any kind arising from use of this tool, including, but not limited to, direct, indirect, incidental, punitive and consequential damages.  
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    ‎04-08-2020 08:05 PM
    Question Multicast doesn't seem to be working on my Telex Dispatch system - what are good next steps to troubleshoot for possible network issues?   Answer The problem can come from many reasons, the two most common are the following: 1. The TTL value entered isn't high enough for the number of router hops and Multicast packets are being pruned by the network before reaching the end point unit.  Try increasing the TTL value. 2. By default WAN or Layer 3 networks will not pass multicast traffic, a good next step to test overall port number addressing.  Configure a number of devices for "point to point" Unicast instead of "point to multi-point" Multicast.   Enter the IP address of the far end IP unit into the Multicast address field of the local IP unit.  Do this for both ends. If console and radio traffic now work using Unicast the network is not configured correctly for Multicast traffic an you need to work with the IT manager for resolution.          . © Copyright Bosch Security Systems All rights reserved. Text, images, graphics, sound, animations and videos as well as the arrangement of the same in Bosch offline knowledgebase (help file) are protected by copyright and other intellectual property rights. The content of these offline knowledgebase may not be copied, disseminated, altered or made accessible to third parties for commercial purposes. Some Bosch web sites may also contain text, images, graphics, sound, animations and videos subject to third party copyrights. Warranty Note This information is provided by Bosch Security Systems ''AS IS'' and without warranty of any kind, expressed or implied, including (but not limited to) any implied warranties of merchantability, fitness for any particular purpose or non-infringement. While the information provided in believed to be accurate, it may include errors or inaccuracies. Bosch Security Systems will not be liable for any damages of any kind arising from use of this tool, including, but not limited to, direct, indirect, incidental, punitive and consequential damages.  
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    ‎04-08-2020 08:06 PM
    Question What does Dispatch products due in the cases of missed packets (lost due to jitter or errors)?   Answer The products have a jitter buffer that allows for packets to be reordered if delivered out of sequence, if this buffer empties due to lost packets the unit will stop and restart once the "Packet delay before playback" buffer is filled.   The product looks at the source and destination address, when a correct incoming port number is recognized the unit will lock in on that source address an ignore packets coming from another source address until the first source stops sending then the second source has access. There is no protection against multiple packets from the same source address with the same multicast and port numbers as this shouldn't happen.  Add to this the same sequence bit in the packet (echoes) should never be allowed. Packets not received or lost before their play sequence (bit) time in the buffer are lost and next packets in the buffer pulled in.           © Copyright Bosch Security Systems All rights reserved. Text, images, graphics, sound, animations and videos as well as the arrangement of the same in Bosch offline knowledgebase (help file) are protected by copyright and other intellectual property rights. The content of these offline knowledgebase may not be copied, disseminated, altered or made accessible to third parties for commercial purposes. Some Bosch web sites may also contain text, images, graphics, sound, animations and videos subject to third party copyrights. Warranty Note This information is provided by Bosch Security Systems ''AS IS'' and without warranty of any kind, expressed or implied, including (but not limited to) any implied warranties of merchantability, fitness for any particular purpose or non-infringement. While the information provided in believed to be accurate, it may include errors or inaccuracies. Bosch Security Systems will not be liable for any damages of any kind arising from use of this tool, including, but not limited to, direct, indirect, incidental, punitive and consequential damages.  
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    ‎04-08-2020 08:08 PM
    Question Are there Electro Voice Microphone Options for Dispatch Consoles?   Answer Yes, see attached.           © Copyright Bosch Security Systems All rights reserved. Text, images, graphics, sound, animations and videos as well as the arrangement of the same in Bosch offline knowledgebase (help file) are protected by copyright and other intellectual property rights. The content of these offline knowledgebase may not be copied, disseminated, altered or made accessible to third parties for commercial purposes. Some Bosch web sites may also contain text, images, graphics, sound, animations and videos subject to third party copyrights. Warranty Note This information is provided by Bosch Security Systems ''AS IS'' and without warranty of any kind, expressed or implied, including (but not limited to) any implied warranties of merchantability, fitness for any particular purpose or non-infringement. While the information provided in believed to be accurate, it may include errors or inaccuracies. Bosch Security Systems will not be liable for any damages of any kind arising from use of this tool, including, but not limited to, direct, indirect, incidental, punitive and consequential damages.  
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    ‎04-08-2020 08:08 PM
    Question How do I set up EF Johnson Series 5300 Mobile Radio Alias and User ID Operation?   Answer See attached.           © Copyright Bosch Security Systems All rights reserved. Text, images, graphics, sound, animations and videos as well as the arrangement of the same in Bosch offline knowledgebase (help file) are protected by copyright and other intellectual property rights. The content of these offline knowledgebase may not be copied, disseminated, altered or made accessible to third parties for commercial purposes. Some Bosch web sites may also contain text, images, graphics, sound, animations and videos subject to third party copyrights. Warranty Note This information is provided by Bosch Security Systems ''AS IS'' and without warranty of any kind, expressed or implied, including (but not limited to) any implied warranties of merchantability, fitness for any particular purpose or non-infringement. While the information provided in believed to be accurate, it may include errors or inaccuracies. Bosch Security Systems will not be liable for any damages of any kind arising from use of this tool, including, but not limited to, direct, indirect, incidental, punitive and consequential damages.  
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    ‎04-08-2020 08:08 PM
    Question   How can I reset the ADHB-4 if I can't access it from the web page?   Answer From the front panel of the ADHB-4 press "System Tools", when you see the system info screen press the gray buttons in one of the following orders: To reset only the password the code is 1131213 To reset the unit to factory the code is 3112312 Button 1 is the far left with 4 being the far right, when you have entered the correct sequence the display will ask if you want to reset defaults, enter "Yes"     © Copyright Bosch Security Systems All rights reserved. Text, images, graphics, sound, animations and videos as well as the arrangement of the same in Bosch offline knowledgebase (help file) are protected by copyright and other intellectual property rights. The content of these offline knowledgebase may not be copied, disseminated, altered or made accessible to third parties for commercial purposes. Some Bosch web sites may also contain text, images, graphics, sound, animations and videos subject to third party copyrights. Warranty Note This information is provided by Bosch Security Systems ''AS IS'' and without warranty of any kind, expressed or implied, including (but not limited to) any implied warranties of merchantability, fitness for any particular purpose or non-infringement. While the information provided in believed to be accurate, it may include errors or inaccuracies. Bosch Security Systems will not be liable for any damages of any kind arising from use of this tool, including, but not limited to, direct, indirect, incidental, punitive and consequential damages.  
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    ‎04-08-2020 08:09 PM
    Question How do I set up TETRA Dispatch Solutions via Sepura Terminal Interface?   Answer See attached.  
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    ‎04-08-2020 08:10 PM
    Question Can I setup for MDC-1200 Encode Setup and Operation?   Answer Yes, see attached.  
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    ‎04-08-2020 08:12 PM
    Question What will the IRR button record in C-Soft runtime?   Answer The IRR button will record recieve audio only. This applies to the select, unselect audio as well as to the global call history window.
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    ‎04-08-2020 08:12 PM
    Question What models of iDEN phones are supported with the IP-223/NI-223 adaptors?   Answer In general, if the iDEN phone has a Falcon Series connector it should work.  Below you will find a list of phones that we have tested and are known to work. Models i315 i832 i836 i730 i580 i930 i710 i205 i605 i560 i355 i325 i325IS i860 i850 i365  
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    ‎06-22-2020 04:19 PM
    Question   How do I Properly Clean and Disinfect my Telex Headset?   Answer   This memo describes specific disinfectants and cleaning methods that are acceptable for use on RTS and Telex headset and microphone products.   Approved cleaning agents are listed below. Sani-Cide EX by Celeste Industries or minimum 70% isopropyl alcohol are preferred.   1. Sani-Cide EX3 produced by Celeste Industries 2. Matrix Disinfectant/Cleaner #3 produced by Jon-Don 3. NETBIOKEM DSAM produced by PSA 4. Isopropyl alcohol at least 70%.   Cleaning Procedure: Remove porous foam components such as ear cushions and foam microphone windscreen. Apply cleaning agent to a soft towel to clean the plastic and metal parts. Cleaner should wipe off or evaporate quickly. *Do not soak or allow the cleaner to puddle on the unit. *Do not allow any liquid to touch the speaker or microphone element directly as this may cause damage. Use only isopropyl alcohol (70% minimum) on porous foam parts including the mic windscreen and/or ear cushion. Once removed soak until absorbed completely. Squeeze out excess liquid and allow to air dry at room temperature before reattaching. Cleaning directions included in this letter are for external surfaces only. Internal surfaces should not require cleaning.    
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    ‎05-20-2020 04:50 PM
    Question If C-Soft closes down during a NENA call, will the call be still be heard?   Answer NENA port audio will only work if C-Soft is first running. NENA audio will continue to route between Phone system and headset if C-Soft or PC is accidentally closed or shut down for whatever reason. Without C-Soft first being launched NENA will not work. Additional testing shows that if C-Soft was started but couldn't get a license (server operation failure), the user can select Demo Mode and have NENA audio route to headset.  
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    ‎04-08-2020 06:23 PM
    Question How many PTT Guard Tones does the C-200 support?   Answer The C-2000 series supports both 2175Hz and 2300Hz PTT Guard tones.                 © Copyright Bosch Security Systems All rights reserved. Text, images, graphics, sound, animations and videos as well as the arrangement of the same in Bosch offline knowledgebase (help file) are protected by copyright and other intellectual property rights. The content of these offline knowledgebase may not be copied, disseminated, altered or made accessible to third parties for commercial purposes. Some Bosch web sites may also contain text, images, graphics, sound, animations and videos subject to third party copyrights. Warranty Note This information is provided by Bosch Security Systems ''AS IS'' and without warranty of any kind, expressed or implied, including (but not limited to) any implied warranties of merchantability, fitness for any particular purpose or non-infringement. While the information provided in believed to be accurate, it may include errors or inaccuracies. Bosch Security Systems will not be liable for any damages of any kind arising from use of this tool, including, but not limited to, direct, indirect, incidental, punitive and consequential damages.  
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    ‎04-08-2020 06:25 PM
    Question How do I set up iDEN Radio Control on Legacy Tone Systems using IP-223s?   Answer See attached           © Copyright Bosch Security Systems All rights reserved. Text, images, graphics, sound, animations and videos as well as the arrangement of the same in Bosch offline knowledgebase (help file) are protected by copyright and other intellectual property rights. The content of these offline knowledgebase may not be copied, disseminated, altered or made accessible to third parties for commercial purposes. Some Bosch web sites may also contain text, images, graphics, sound, animations and videos subject to third party copyrights. Warranty Note This information is provided by Bosch Security Systems ''AS IS'' and without warranty of any kind, expressed or implied, including (but not limited to) any implied warranties of merchantability, fitness for any particular purpose or non-infringement. While the information provided in believed to be accurate, it may include errors or inaccuracies. Bosch Security Systems will not be liable for any damages of any kind arising from use of this tool, including, but not limited to, direct, indirect, incidental, punitive and consequential damages.  
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    ‎04-08-2020 06:28 PM
    Question Is there a Glossary of Common Terminology and Acronyms?   Answer See attached                   © Copyright Bosch Security Systems All rights reserved. Text, images, graphics, sound, animations and videos as well as the arrangement of the same in Bosch offline knowledgebase (help file) are protected by copyright and other intellectual property rights. The content of these offline knowledgebase may not be copied, disseminated, altered or made accessible to third parties for commercial purposes. Some Bosch web sites may also contain text, images, graphics, sound, animations and videos subject to third party copyrights. Warranty Note This information is provided by Bosch Security Systems ''AS IS'' and without warranty of any kind, expressed or implied, including (but not limited to) any implied warranties of merchantability, fitness for any particular purpose or non-infringement. While the information provided in believed to be accurate, it may include errors or inaccuracies. Bosch Security Systems will not be liable for any damages of any kind arising from use of this tool, including, but not limited to, direct, indirect, incidental, punitive and consequential damages.  
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