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    Installed Audio: Public Address

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    100% helpful (1/1)
    ‎06-18-2021 04:22 PM
    At some point, the Central Technical Support Team may ask you to provide them with the Event Logs of your PAVIRO system when troubleshooting. This article explains you how and where you can get the   Event logs   of your   PAVIRO   system.
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    ‎04-06-2021 11:31 AM
    In the Praesideo logging you will see 'faultcode 255' as extra information belonging to a Cobranet error, what does this mean?
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    ‎04-06-2021 11:32 AM
    In the Praesideo logging you will see 'faultcode 1' as extra information belonging to a PRS-4OMI4 error, what does this mean?
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    ‎04-06-2021 12:15 PM
    Symptoms When using PRS-4OMI4 in a Praesideo system, there was a delay and jittering when they made an announcement from 1 NCO to the other NCO  Diagnosis The problem was caused by older OMNEO firmware within the OMI’s. Though the Praesideo software in the OMI’s was relatively up-to-date (4.37), the OMNEO firmware was not. Unfortunately, updating the Praesideo software through the optical bus does not also update the OMNEO firmware as this is a completely different path (OMNEO is updated through the Ethernet connection of the OMI). Solution   Due to some issues with OMNEO Firmware Update Tool v5.40 not working with unsigned firmware files (and the OMNEO firmware files are unsigned), it’s recommended to use OMNEO FWUT that comes with the Praesideo software folder. This version can be found on the Praesideo software folder then the folder 'Tools' , 'PRS-4OMI4 config tools'. Install the 'SetupOMNEOfirmwareUploadTool(64).msi'. Install the 'PRS-4OMI4 Network Firmware Vx.xx.xxxx.msi'. Open the OMNEO firmware upload tool. Select the PRS-4OMI4 units that needs the update. Click on 'Upload' Select the needed firmware file Click start.
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    ‎06-29-2021 02:26 PM
    When adding an NCO3 to a system running on NCO-Bs, either to expand the system or to replace an NCO-B, there are certain things to keep in mind.
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    Tuesday
    Sometimes it is possible to get a settings window with the text out of the panel like shown below:   Solution   First check in your display settings if the scale is set to 100%, if not then change to 100%: If this will not solve the issue then do the following steps:   Uninstall all versions of the software Download and reinstalled all the display drivers + restart PC Install IRIS-Net 4.0.0 restart PC again
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    ‎06-30-2021 03:11 PM
    In order to quickly offer a technical solution or to provide a professional advice for the next analysis steps, the technical support specialists need to get some general and basic information. Ticket content should always be in English and provided in a well summarized and structured way in order to be able to provide a quick and appropriate feedback. Not following the guideline will impact the processing time of the ticket.
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    ‎06-30-2021 02:59 PM
      In order to quickly offer a technical solution or to provide a professional advice for the next analysis steps, the technical support specialists need to get some general and basic information. Ticket content should always be in English and provided in a well summarized and structured way in order to be able to provide a quick and appropriate feedback. Not following the guideline will impact the processing time of the ticket.
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    ‎06-25-2021 08:54 AM
    In order to quickly offer a technical solution or to provide a professional advice for the next analysis steps, the technical support specialists need to get some general and basic information.
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    ‎11-29-2019 04:21 PM
    Sometimes it is possible to get a settings pane with the text out of the pane like shown below:     First check in your display settings if the scale is set to 100%, if not then change to 100%   If this will not solve the issue then do the following steps:   - Uninstall all versions of the software - Download and reinstalled all the display drivers + - restart PC - Install IRIS-Net 4.0.0 - restart PC again
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