Bosch Building Technologies

    cancel
    Showing results for 
    Search instead for 
    Did you mean: 

    Assurance Report (Remote Portal) Upload a valid system info file or enter a valid System fingerprint

    Possible causes and solution(s)

     

    Symptoms

     

    When trying to get the Software Assurance Report from Remote Portal, it cannot be generated, and the red message below occurs:

    “Upload a valid system info file

    or

    Enter a valid System fingerprint”

    Central_Support_0-1711382120950.png

     

    Solution

     

    Please note that when creating the Software Assurance report, you need to upload the system info file or the system fingerprint, not both at the same time.

    Therefore, choose only one method for generating the Assurance Report, either fingerprint or System Info file.

     

    You can follow this article for step-by-step guide:

    ·       How to check the Software Maintenance Agreement (SMA) status of BVMS version≥11.x via Remote Portal?...

    Version history
    Last update:
    4 weeks ago
    Updated by:
    Contributors
    Icon--AD-black-48x48Icon--address-consumer-data-black-48x48Icon--appointment-black-48x48Icon--back-left-black-48x48Icon--calendar-black-48x48Icon--center-alignedIcon--Checkbox-checkIcon--clock-black-48x48Icon--close-black-48x48Icon--compare-black-48x48Icon--confirmation-black-48x48Icon--dealer-details-black-48x48Icon--delete-black-48x48Icon--delivery-black-48x48Icon--down-black-48x48Icon--download-black-48x48Ic-OverlayAlertIcon--externallink-black-48x48Icon-Filledforward-right_adjustedIcon--grid-view-black-48x48IC_gd_Check-Circle170821_Icons_Community170823_Bosch_Icons170823_Bosch_Icons170821_Icons_CommunityIC-logout170821_Icons_Community170825_Bosch_Icons170821_Icons_CommunityIC-shopping-cart2170821_Icons_CommunityIC-upIC_UserIcon--imageIcon--info-i-black-48x48Icon--left-alignedIcon--Less-minimize-black-48x48Icon-FilledIcon--List-Check-grennIcon--List-Check-blackIcon--List-Cross-blackIcon--list-view-mobile-black-48x48Icon--list-view-black-48x48Icon--More-Maximize-black-48x48Icon--my-product-black-48x48Icon--newsletter-black-48x48Icon--payment-black-48x48Icon--print-black-48x48Icon--promotion-black-48x48Icon--registration-black-48x48Icon--Reset-black-48x48Icon--right-alignedshare-circle1Icon--share-black-48x48Icon--shopping-bag-black-48x48Icon-shopping-cartIcon--start-play-black-48x48Icon--store-locator-black-48x48Ic-OverlayAlertIcon--summary-black-48x48tumblrIcon-FilledvineIc-OverlayAlertwhishlist