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    BVMS Operator Client shows an error message when opening an Intelligent Insights Widget

    Possible causes and solution(s)

     

    • Symptoms

     

    When integrating Intelligent Insights with a self-signed certificate, the BVMS operator client always shows an error message when opening a widget in the BVMS operator client image pane.

     

    • Solution

     

    In order to solve this issue, install the self-signed certificate in the trusted root certificate store of the local machine.

     

    If you need to create a new certificate, follow the below steps:

    • In the certificate dialog of IGI click on create new certificate.
      • pay attention to the common name
        • The common name (CN) is the computer or server name associated with your TLS/SSL certificate. For example:  MyComputer. 
      • pay attention to the validity time
    Central_Support_10-1701179809610.png

     

    • Save the certificate
    Central_Support_3-1701179427761.png
    Central_Support_2-1701179413835.pngCentral_Support_4-1701179485939.pngCentral_Support_5-1701179517175.png

     

    • Install the certificate on the Operator Client PC in the Trusted Root Certification Authorities section:
    Central_Support_6-1701179584468.pngCentral_Support_7-1701179610368.pngCentral_Support_8-1701179631979.png

     

    •  Restart you Operator Client and your widget should work
    Central_Support_9-1701179671663.png

     

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    Version history
    Last update:
    ‎11-28-2023 02:58 PM
    Updated by:
    Contributors
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