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    Do I need a valid SMA for technical support if I use BVMS Lite or BVMS Viewer v10.1 and v11?

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    Question

     

    Do I need a valid SMA for technical support if I use BVMS Lite or BVMS Viewer v10.1 and v11?

     

    Answer

     

    Yes. Prior to receiving any type of support, the customers must have a valid SMA (Software Maintenance Agreement) for BVMS Lite or Viewer v10.1 and v11.

    Please check in the Ordering information section from BVMS Lite or Viewer v10.1 & v11 datasheet where it is mentioned that SMA could be purchased based on the order number via Order Desk.

    Additionally, please check this table where you can see that the support is not provided if BVMS Lite or Viewer doesn’t have SMA. Also, the 90 days Grace period does not apply for the BVMS Lite or Viewer.


     SMA for technical support if I use BVMS Lite or BVMS Viewer v10.1 and v11.png

     

    Central_Support_2-1655707878867.png

    *Bosch Central Technical Support can help customers to check the BVMS Lite or Viewer v.11 SMA validity. The customers should provide them with the System Fingerprint code from the License Manager 
    or check this article by yourself:

     
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