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    Fix Black image of the ONVIF camera added in VSG in BVMS Operator Client

    Possible causes and solution(s)

     

    System overview:

    • BVMS
    • ONVIF camera added in VSG
    • Also, there are other Bosch cameras added in BVMS
    • One machine is connected to the video server

     

    • Causes

     

    By accessing Operator Client from the machine connected to the video server, after an unspecified amount of time or when opening other Bosch cameras, the Live image of the ONVIF camera stays black.
    This also happens when opening in full screen any camera and reopen the stream of the VSG camera → its image is black.

    Regular Bosch network cameras don’t have this behavior on the system.

     

    • Solution

     

    Activate the option of grabbing the stream from the VSG and not directly from the camera → under the Workstation Settings (in Configuration Client) > Save & Activate

    CentralSupport_0-1680685488228.png

     

    CentralSupport_1-1680685504763.png

    If the recommendation above didn't solve the black image of the camera, please also consult the articles below:

    Version history
    Last update:
    ‎04-05-2023 11:09 AM
    Updated by:
    Labels (5)
    Contributors
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