In order to quickly offer a technical solution or to provide a professional advice for the next analysis steps, the technical support specialists need to get some general and basic information.
Ticket content should always be in English and provided in a well summarized and structured way in order to be able to provide a quick and appropriate feedback. Not following the guideline will impact the processing time of the ticket.
This article lists the initial troubleshooting steps and concrete instructions for collecting logging for issues with ONVIF cameras, added to BVMS system. We will classify the different issue scenarios one can have using ONVIF cameras in BVMS system. Depending on the issue the article lists the required logging to start initial troubleshooting.
6 VRM logs
7 Screenshot of the Dashboard of the VRM
8 VSDK loggings from VSG sever — 💡 please note that when you need VSDK logging from a service like (VSG, MVS, VRM ect) you need to restart the service in order to get the data written in to the VSDK folders.
9 Wireshark captures on the VSG server & VRM server simultaneously.