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    How to export logs from Genetec Security Center?

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    During the troubleshooting process, the Central Technical Support team often needs to run several different loggers to gain a more complete understanding of the problem. This log collection method is useful only when an issue can be reproduced fast, because the logs are overwirtten.

     

    Step-by-step guide

     

    Follow the steps to create and export logs for particular keyword (in this case Thumbnail):

    1 In your browser, open and log in to Server Admin.
    You can access the consoles for Security Center client applications at the following addresses:

    • Server Admin: localhost/Genetec/Overview
    • Security Desk: localhost:6020/Genetec/Overview
    • Config Tool: localhost:6021/Genetec/Overview
    • Genetec™ Mobile: localhost:9001/Genetec/console#/Diagnostic
    Central_Support_0-1700051128735.png

     

    2. From the Servers list, select your server, and click Actions > Console:

    Central_Support_1-1700051156046.png

     

    3. Create a new Logger from the Loggers menu:

    Central_Support_2-1700051204026.png

     

    4. In the field for a logger search, type Thumbnail, select the logger that is marked on the following screenshot:

    Central_Support_3-1700051229231.png

    Reproduce the issue and come back to the above page, click save and send them to the Central Technical Support Team.

    5. Remove the logger

     

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    Version history
    Last update:
    ‎01-12-2024 09:46 AM
    Updated by:
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