Bosch Building Technologies

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    ‎01-12-2024 09:46 AM
    During the troubleshooting process, the Central Technical Support team often needs to run several different loggers to gain a more complete understanding of the problem. This log collection method is useful only when an issue can be reproduced fast, because the logs are overwirtten.
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    ‎11-30-2023 01:46 PM
    During the troubleshooting process, the Central Technical Support team often needs to run several different loggers to gain a more complete understanding of the problem.  You can use custom console traces to regroup and run different loggers that are not combined in the default Server Admin list. To create and run custom console traces for Security Center, follow the steps from this article.
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    ‎10-13-2023 08:41 AM
    This article provides solution for Bosch PTZ camera & Genetec VMS when camera's image does not follow the correct field of view on the map.
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    ‎10-04-2023 09:34 AM
    This article provides causes and solutions if the Security Center crashes and is no longer operational - this may happen directly at launch or when you try to enable one of the plugins' tasks.
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    ‎09-08-2023 01:12 PM
    In case of unexpected behavior of the Bosch Forensic Search in Genetec Security Center this page can help during the investigation and in finding the root cause of the problems
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    ‎09-08-2023 09:41 AM
    This article presents the steps to easily install the Forensic Search Plugin.
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    ‎09-08-2023 09:33 AM
    This article describes how to change the communication ports that are used by the Bosch Forensic Search inside a Genetec installation. The default communication port between the Bosch server components is 5051. It may happen that this port is already in use by another process and hence the setting needs to be changed. Such a situation would be exposed to the user as a 'Server error' when trying to execute a search and a log entry would be created, indicating the the FSS validation is not possible.
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    ‎09-08-2023 09:18 AM
    This article outlines the required license for operating a Bosch Forensic Search within the Genetec Security Center.
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    ‎09-08-2023 08:34 AM
    This article presents which are  the supported Bosch extensions with the Forensic Search.
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    ‎02-20-2023 03:38 PM
    This article contains videos which explain the usage of Bosch cameras integrated in Genetec Security Center.
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