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    Release Notes - Remote System Management (cloud service)





    Bosch's Remote System Management service allows you to leverage the power of the Internet of Things (IoT) to provide secure, transparent, and cost-effective asset management throughout the lifecycle of a video system. This service enables end users, system integrators and installers to perform inventory and update management, as well as health monitoring tasks for an entire Bosch video system (DIVAR IP + BVMS + cameras) from one centralized Remote Portal platform.

    The service brings peace-of-mind to end customers by enabling 24/7 system monitoring in a secure way. This allows the user to act proactively when issues arise and to address them, for instance, before video recordings are lost due to a hard drive failure. The secure MQTTS connection also preserves data privacy, as video footage cannot be accessed by anyone via this connection, due to the fact that video and image data transfer is not supported by this protocol. Moreover, the service allows for remote software and firmware rollouts, keeping the system up-to-date and secure. Cloud connectivity is based on a single outbound connection from the DIVAR IP to Remote Portal, where the DIVAR IP consolidates all inbound and outbound communication for the entire video system.

    The service is designed to be used by larger end customer organizations performing their own system maintenance across multiple dispersed sites, or by installers offering such services to a multitude of different end customers. The benefits of using Remote System Management focus on increased efficiency when performing system maintenance tasks, avoiding unnecessary trips on-site through remote maintenance capabilities, such as update rollouts in case of a security advisory, or through latest system information insights allowing for better preparation of on-site trips. Positive side effect: Full service with minimum CO2 emissions. Additionally, the users can improve the service experience they provide by acting proactively and gaining the opportunity to address field issues before (internal) customers even realize they have a problem.

    For additional details please refer to the latest datasheet and service description in the product catalog by searching for "CBS-RM-DIP".


    Document history


    2023-03-10 Initial release notes
    2023-07-11 Q2 release
    2023-08-01 Q2 release update
    2023-09-25 Q3 release update


    Useful Links (NEW)



    Applicable DIVAR IPs


    info_symbol.png Note: for latest system requirements always refer to the latest datasheet in the product catalog.


    Hardware Software

    DIVAR IP all-in-one 4000 (DIP-44xx)

    DIVAR IP System Manager 2.0 or above
    DIVAR IP all-in-one 5000 (DIP-52xx) DIVAR IP System Manager 2.1 or above (NEW)

    DIVAR IP all-in-one 6000 (DIP-64xx)

    DIVAR IP System Manager 2.0 or above

    DIVAR IP all-in-one 7000 (DIP-72xx)

    DIVAR IP all-in-one 7000 (DIP-73xx)

    DIVAR IP System Manager 2.1 or above (NEW)

    DIVAR IP System Manager 2.0 or above

    Note: All three DIVAR IP operation modes are supported. Cameras are only integrated when operating in BVMS mode. 




    info_symbol.png NEW


    Please tell us what you like about the service and what we can improve. You can reach us via email at info.png


    Remote System Management - Q3/2023


    Use Case ID Description
    Update Management 758 Remote System Management supports ‘Secure by Default’ as a cyber security quality standard for our IP camera range.
    845, 5155 → bug still persists (re-opened ⚠️)

    Changed update behavior for offline devices.

    New behavior - Devices that are offline at the time an update is triggered will be excluded from the update campaign.

    Old behavior - whenever a device came back online, a previously triggered update campaign would wait for this device and apply the update whenever the device is reachable again.




    Note: as not every BVMS patch applies to every customer system, the update icon in Remote Portal for the respective DIVAR IP unit will remain in status green once a new BVMS patch is made available. However, a notification email will be sent to all (Remote Alert) subscribers that a new software package is available.

    Health Monitoring 747 Health information display was adjusted such that no health information will be displayed anymore for cameras as well as DIVAR IPs that are offline. Before, the latest known health status was still shown.

    Fixed a bug where a redundant alert email was sent out when a new Remote Portal version was made available.


    Remote System Management - Q2/2023 


    New functionality as of July 2023

    DIVAR IP Software

    System Manager 2.1




    Enables connectivity to Remote Portal for DIP-52xx and DIP-72xx

    (release notes)

    (download installer)

    (how to prepare your DIVAR IP to connect to Remote Portal)


    Use Case ID Description
    Service Licensing

    1247, 4728
    • 30-day trial period, free-of-charge
      • All above listed DIVAR IP families, connected to the Bosch Remote Portal, will receive a 30-day trial period free-of-charge automatically upon first registration of the DIVAR IP system in Remote Portal
      • Note: Manual activation is needed per individual DIVAR IP. trial period does not start automatically as soon as the DIVAR IP is registered in Remote Portal
    • 1-year commercial licenses/CTNs:
      • CBS-RM-DIP4 Remote System Management DIP 4000 1yr
      • CBS-RM-DIP5 Remote System Management DIP 5000 1yr (NEW)
      • CBS-RM-DIP6 Remote System Management DIP 6000 1yr
      • CBS-RM-DIP7 Remote System Management DIP 7000 1yr
    • License Expiration Notice (email to all administrators) is now sent 60 days prior to deadline instead of 30 days
    Connecting DIVAR IP to Bosch Remote Portal System Manager 2.1
    • Improved robustness of the provisioning flow solving issues when trying to establish a connection between the DIVAR IP and Remote Portal
    • Not successfully provisioned/registered DIVAR IPs are indicated with a light red background color on the "Systems" page, the DIVAR IP details page shows dashes for all values and no health information
    Update Management /
    • UI improvement: the width of "Software Packages" / "Update" dialog has been increased to improve legibility
    Health Monitoring 401, 719
    • The (periodic) update of status icons (health, connectivity, updates) was improved


    Remote System Management - Q1/2023 - Initial Release


    New functionality as of March 2023

    Use Case

    Inventory Management
    (How-to video)

    • Review DIVAR IP and camera hardware inventory information (model, serial number and more)
    • Review installed DIVAR IP software inventory details (BMVS version and patches, BVMS sub-components like VRM, Windows version)

    • Review installed camera firmware versions
    • Inventory report for hardware as well as software / firmware details, incl. CSV exports (also possible for multiple systems at once)

    • Update campaign reports, incl. CSV exports

    Update Management
    (How-to video)
    • Updates via Remote Portal for

      • BVMS patches
      • BVMS sub-components like VSG, VRM, …
      • Camera Firmware (flexible version choice)
      • DIVAR IP System Manager
    Health Monitoring
    (How-to video)
    • Real-time status
      • Connectivity (DIVAR IP and cameras)
      • Update availability (DIVAR IP and cameras)
      • Camera access authorization and certificate validity
    • Recording health insights (for all instances per camera)

      • Green - no issues
      • Yellow - camera buffers packets as it cannot reach its iSCSI target
      • Red - packet loss occurred
    • DIVAR IP hardware health insights (based on SuperDoctor 5)

      • Power Supply status
      • RAID status
      • Physical disk status (incl. operating system drives)
      • Temperature
      • Fan status
      • Chassis intrusion
    • Health alerts via Email


    Limitations / Known issues


    DIVAR IP registration not working 

    815, 849


    Feedback has reached us that it can sometimes happen that the provisioning / registration of a DIVAR IP to Remote Portal is not successful.

    User Management 845, 5155 (NEW) The technician role currently cannot access the controls functionality (rename DIVAR IP name, delete DIVAR IP, generate inventory report, ...) and also is prevented from updating software and firmware packages.
    Update Management 1267 It is currently not supported to upgrade the BVMS versions.
      SuperDoctor updates are possible but limited. SuperDoctor as a 3rd party, non-Bosch, software needs to be de-installed (old version) and re-installed (new version). The consequences are that the service needs to be (re-) started manually on the DIVAR IP, a new password needs to be assigned, and, if needed, the service needs to be re-configured, if the default settings were changed previously.
    573 (NEW) BVMS patches available via the update dialog are currently not filtered for the BVMS version installed on the respective DIVAR IP. It can happen that you are exposed to irrelevant software packages. However, if you happen to update an irrelevant patch to a given BVMS version, the Windows system will account for that and ignore it.
    No patches for BVMS clients 403074 BVMS patches cannot be applied to clients installed and operated outside of the DIVAR IP unit on a workstation.
    License Management 405388

    It is currently not supported to display the BVMS software licensing status for a connected DIVAR IP.

    Remote Connect via Video Security Client / App 147 The MQTTS connection used for this service does not support video streaming. An optional path for video streaming is planned to be added later. Adding cameras directly to Remote Portal, in parallel to the MQTTs connection, is neither tested nor supported. 
    Connecting DIVAR IP to Bosch Remote Portal /

    In case the user wants to de-provision (disconnect/unregister) an already connected DIVAR IP from the Remote Portal and re-provision/re-register it again, the DIVAR IP should have the same System Manager version. This described process will fail when using a different System Manager version.

    Version history
    Last update:
    ‎10-16-2023 08:26 AM
    Updated by: