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    Release Notes - Remote System Management (cloud service)

    100% helpful (1/1)

    Overview:

     

    General

     

    Bosch's Remote System Management service leverages the power of the Internet of Things (IoT) to provide secure, transparent, and cost-effective asset management throughout the lifecycle of a video system.

    This service enables end users, system integrators, and installers to centrally manage inventory, updates, and health monitoring for an entire Bosch video system (DIVAR IP + BVMS + cameras) from the Remote Portal platform. With 24/7 system monitoring, users can proactively address issues, such as preventing video loss due to hard drive failure. The secure MQTTS connection ensures data privacy, as video footage cannot be accessed through this protocol. Remote software and firmware rollouts keep the system up-to-date and secure. Cloud connectivity is established through a single outbound connection from the DIVAR IP to Remote Portal, simplifying communication for the entire video system. This service is designed for larger organizations performing system maintenance across multiple sites or installers offering services to various customers. Benefits include increased efficiency, reduced on-site visits, and improved service experience through proactive issue resolution. Additionally, the service contributes to minimizing CO2 emissions.

    For additional details please refer to the latest datasheet and service description in the product catalog by searching for "CBS-RM-DIP".

     

    Useful Links (NEW)

     

     

    Feedback

     

    info_symbol.png  +++ WE VALUE YOUR FEEDBACK! +++

    Please let us know what you appreciate about the service and any areas where we can make improvements. Feel free to reach out to us via email at security.apps@bosch.com info.png

     

     

    Applicable DIVAR IPs

     

    info_symbol.png Note: To ensure you have the most up-to-date system requirements, please refer to the latest datasheet in the product catalog.

     

    Hardware Software 

    DIVAR IP all-in-one 4000 (DIP-44xx)

    DIVAR IP System Manager 2.3 or above
    DIVAR IP all-in-one 5000 (DIP-52xx) DIVAR IP System Manager 2.3 or above

    DIVAR IP all-in-one 6000 (DIP-64xx)

    DIVAR IP System Manager 2.3 or above

    DIVAR IP all-in-one 7000 (DIP-72xx)

    DIVAR IP all-in-one 7000 (DIP-73xx)

    DIVAR IP System Manager 2.3 or above 

    DIVAR IP System Manager 2.3 or above

    Note: All three DIVAR IP operation modes are supported. Cameras are only integrated when operating in BVMS mode. info.png

     

    Key Features at a Glance

     

    Use Case
    ID
    Description
    Inventory Management
    (How-to video)
    343
    • Review DIVAR IP and camera hardware inventory information (model, serial number, and more)
    • Review installed DIVAR IP software inventory details (BVMS version, patches, BVMS sub-components like VRM, Windows version)
    • Review installed camera firmware versions
    • Generate and share inventory reports for hardware, software, and firmware details, including CSV exports (supports multiple systems)
    • Review and share update campaign reports, including CSV exports

    Update Management
    (How-to video)
    341
    • Updates via Remote Portal for

      • BVMS server patches
      • Remote Portal Health Monitor
      • DIVAR IP System Manager
      • Camera Firmware (flexible version choice)

    Health Monitoring
    (How-to video)

     

     

     

     

     

     

     

     

    342

     

     

     

     

     

     

     

     

     

    • Real-time status
      • Connectivity (DIVAR IP and cameras)
      • Update availability (DIVAR IP and cameras)
      • Camera access authorization by DIVAR IP and certificate validity
    • DIVAR IP hardware health insights (based on SuperDoctor 5)

      • Power Supply status
      • RAID status
      • Physical disk status (incl. operating system drives)
      • Temperature
      • Fan status
      • Chassis intrusion
    • Health alerts via Email

    • Recording health insights (for all instances per camera)

      • Green - no issues
      • Yellow - camera buffers packets as it cannot reach its iSCSI target
      • Red - packet loss occurred
    Central_Support_0-1713872765376.png

     

    Releases

     

    Remote System Management - Q2/2024 (as of 2024-06-04)

     

    Use Case ID Description

    Update Management

     

     

     

     

     

     

     

     

     

    5790

     

     

     

     

     

     

     

     

     

    The DIVAR IP software update dialog now filters relevant BVMS patches matching the BVMS version installed on the system.💡

    Central_Support_0-1717502028952.png

    Inventory Management

    5964

    Simplified the Inventory Report by removing the Device Type column, as it was redundant to the other columns.

     

    Health Monitoring

     

     

     

     

    5948

    Bugfixcheck.png| When had seen issues when accessing the Remote Alert page after moving DIVAR IP systems from one company account to another one. This has now been fixed.

    449246

     

     

     

     

    Bugfix check.png | ⚠️ Action required: SuperDoctor Service Restart Implemented for Remote Portal Health Monitor Reporting Issue

    We have resolved an intermittent bug in our cloud service that caused SuperDoctor to stop writing values to the file used by Remote Portal Health Monitor. As a result, Remote Portal Health Monitor incorrectly reported SuperDoctor as DOWN and failed to send health status values. Please update to Remote Portal Health Monitor version 1.1.2 to fix the issue.

    Connecting DIVAR IP system to Remote Portal 5723 Bugfix check.png  | When registering a DIVAR IP system to Remote Portal the progress indicator icon would not finish spinning, from time to time, after successful registration. This has now been fixed.
    102

     Single Sign-on (SSO) usage: If you started using SSO in Remote Portal, you currently need to generate a temporary technical password to register new systems to Remote Portal.

    info.png A detailed how-to guide can be found here.

     

    Remote System Management - Q1/2024 

     

    DIVAR IP Software Description
    System Manager 2.3

    Improves user experience and security (incl. BOSCH-SA-637386-BT security advisory).
    (release notes)
    (download installer)

     

    Use Case ID Description

    Infrastructure Upgrade

     

     

     

     

     

     

     

     

     

     

     

     

     

    410

     

     

     

     

     

     

     

     

     

     

     

     

     

    In order to enhance user experience and security for all connected recording and management systems, Bosch has upgraded the cloud and service infrastructure. For details on required user actions, please refer the how-to guide.

    After installation of the DIVAR IP System Manager 2.3, users will be able to select company accounts directly from a list in the local DIVAR IP System Manager interface, eliminating the need to define a "default commissioning company" in Remote Portal beforehand.

    Central_Support_0-1708009600393.png

    Central_Support_1-1708009645918.png

    Central_Support_0-1708090942708.png

    License Activation

     

     

     

     

     

     

     

     

     

    5634

     

     

    To make the Remote System Management service activation easier, the activation dialog now only lists relevant options based on the DIVAR IP family (4000/5000/6000/7000).

    Central_Support_0-1712045269341.png

    5817

     

     

    In the Service Licensing section, the Remote System Management service licenses can now be managed and deleted in list view, as well.

    Central_Support_1-1712045781614.png

    5808

     

     

    Remote System Management service activation is now only possible after system registration in Remote Portal is complete. This prevents conflicts where the service activation was triggered before the system was fully available.

    Update Management

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

    ⚠️

     

     

     

    BOSCH-SA-090577-BT security advisory: Security patches are available for remote updates on BVMS versions 11.1.1 and 12.0.1. This update applies to all supported DIVAR IP all-in-one families.

    Central_Support_3-1710237909831.png

    5557

     

     

     

     

     

     

     

     

     

    We have addressed an issue where the update dialog for software packages became excessively long, making the 'x' button to exit the dialog inaccessible. This bug has been resolved to ensure a seamless user experience, especially when dealing with lengthy lists of BVMS patches.

    Central_Support_0-1707145732602.png

    5627

     

     

     

     

    To enhance usability, we have implemented a feature where selecting a checkbox on the DIVAR IP details page will now activate the context menu located at the bottom right, making it even easier to trigger updates.

    Central_Support_1-1708445091636.png

    Inventory Management

     

     

     

     

     

     

     

     

     

     

     

     

    5629

     

     

     

     

     

     

    To enhance the clarity of inventory information for DIVAR IPs, we have now included the family name and commercial type number, allowing for more meaningful insights at a glance.

    Central_Support_0-1708444994755.png

    5722

     

     

     

     

    We have resolved a bug where the icon for every DIVAR IP family was not being displayed correctly. This issue has been fixed.

    bug.png

    User Management

     

     

     

     

     

     

     

     

     

    845

     

     

     

     

     

     

     

     

     

    Bug fixed check.png The technician role now has access to the Controls functionality, which includes renaming DIVAR IP, deleting DIVAR IP, and generating inventory reports.

    Central_Support_0-1712670911244.png
    Remote Alert 5530 Remote Alert email notifications stabilized for new firmware availability
    General Issues 5731 We have addressed an issue where a full page refresh was occurring periodically, causing inconvenience by closing open DIP details pop-up, among other things. This bug has now been resolved.
    Testing Remote System Management (demo licenses) info.png To facilitate more comprehensive testing and evaluation of the Remote System Management service and the benefit it can bring to your operations, we offer 3-month demo licenses. These licenses can be requested through your local sales representative.

     

     

    Remote System Management - Q4/2023

     

    Use Case ID Description
    Update Management info.png We have improved the process for providing the latest BVMS patches and firmware versions.
    729, 5155 We have resolved an issue where users with the technician role were unable to initiate updates on the DIVAR IP details page.

    General improvements

    info.png(released in 02/24)

    We have upgraded the cloud and service infrastructure to enhance user experience and security for all connected recording and management systems. The upcoming DIVAR IP System Manager version in Q1/2024 will introduce UX improvements for registering and provisioning new systems to Remote Portal. Users will be able to select company accounts directly from a list in the local DIVAR IP System Manager interface, eliminating the need to define a "default commissioning company" in Remote Portal beforehand.

    info.png

    As part of our ongoing efforts to enhance the DIVAR IP to Remote Portal experience, we have made significant progress in integrating remote video viewing with our Video Security Client and App.

    Health Monitoring

    991 

     

     

     

     

     

     

     

     

     

     

     

    Based on user feedback, we have identified a scenario where a warning is displayed even though the system is functioning correctly. This can occur when a recording profile is active, keeping the recording engine operational while disabling the stream due to no intended recording. Specifically, this is the case when using the "No Recording" profile ("Keine Aufzeichnung" in German, see screenshot below).

    Central_Support_1-1704797340040.png

    370248

     

    We optimized the data traffic for continuously sending DIVAR IP health parameters to the Remote Portal. This optimization reduces data usage to a minimum, making it beneficial for installations with internet connectivity through cellular network routers.

     

    Remote System Management - Q3/2023

     

    Use Case ID Description
    Update Management 758 Remote System Management supports ‘Secure by Default’ as a cyber security quality standard for our IP camera range.
    2075

    Changed update behavior for offline devices.

    New behavior - Devices that are offline at the time an update is triggered will be excluded from the update campaign.

    Old behavior - whenever a device came back online, a previously triggered update campaign would wait for this device and apply the update whenever the device is reachable again.

    info.png

     

     

    Note: as not every BVMS patch applies to every customer system, the update icon in Remote Portal for the respective DIVAR IP unit will remain in status green once a new BVMS patch is made available. However, a notification email will be sent to all (Remote Alert) subscribers that a new software package is available.

    Health Monitoring 747 Health information display was adjusted such that no health information will be displayed anymore for cameras as well as DIVAR IPs that are offline. Before, the latest known health status was still shown.
    2028

    Fixed a bug where a redundant alert email was sent out when a new Remote Portal version was made available.

     

    Remote System Management - Q2/2023 

     

    New functionality as of July 2023

    DIVAR IP Software
    Description

    System Manager 2.1

     

     

     

    Enables connectivity to Remote Portal for DIP-52xx and DIP-72xx

    (release notes)

    (download installer)

    (how to prepare your DIVAR IP to connect to Remote Portal)

     

    Use Case ID Description
    Service Licensing

    1247, 4728
    • 30-day trial period, free-of-charge
      • All above listed DIVAR IP families, connected to the Bosch Remote Portal, will receive a 30-day trial period free-of-charge automatically upon first registration of the DIVAR IP system in Remote Portal
      • Note: Manual activation is needed per individual DIVAR IP. trial period does not start automatically as soon as the DIVAR IP is registered in Remote Portal
    • 1-year commercial licenses/CTNs:
      • CBS-RM-DIP4 Remote System Management DIP 4000 1yr
      • CBS-RM-DIP5 Remote System Management DIP 5000 1yr (NEW)
      • CBS-RM-DIP6 Remote System Management DIP 6000 1yr
      • CBS-RM-DIP7 Remote System Management DIP 7000 1yr
    4774
    • License Expiration Notice (email to all administrators) is now sent 60 days prior to deadline instead of 30 days
    Connecting DIVAR IP to Bosch Remote Portal System Manager 2.1
    • Improved robustness of the provisioning flow solving issues when trying to establish a connection between the DIVAR IP and Remote Portal

    • Not successfully provisioned/registered DIVAR IPs are indicated with a light red background color on the "Systems" page, the DIVAR IP details page shows dashes for all values and no health information
    Update Management /
    • UI improvement: the width of "Software Packages" / "Update" dialog has been increased to improve legibility
    Health Monitoring 401, 719
    • The (periodic) update of status icons (health, connectivity, updates) was improved

     

    Remote System Management - Q1/2023 - Initial Release

     

    New functionality as of March 2023

    Use Case
    ID
    Description

    Inventory Management
    (How-to video)

    343
    • Review DIVAR IP and camera hardware inventory information (model, serial number, and more)
    • Review installed DIVAR IP software inventory details (BVMS version, patches, BVMS sub-components like VRM, Windows version)
    • Review installed camera firmware versions
    • Generate inventory reports for hardware, software, and firmware details, including CSV exports (supports multiple systems)
    • Access update campaign reports, including CSV exports

    Update Management
    (How-to video)
    341
    • Updates via Remote Portal for

      • BVMS server patches
      • Camera Firmware (flexible version choice)
      • DIVAR IP System Manager

    Health Monitoring
    (How-to video)

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

    342

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

    • Real-time status
      • Connectivity (DIVAR IP and cameras)
      • Update availability (DIVAR IP and cameras)
      • Camera access authorization and certificate validity
    • DIVAR IP hardware health insights (based on SuperDoctor 5)

      • Power Supply status
      • RAID status
      • Physical disk status (incl. operating system drives)
      • Temperature
      • Fan status
      • Chassis intrusion
    • Health alerts via Email

    • Recording health insights (for all instances per camera)

      • Green - no issues
      • Yellow - camera buffers packets as it cannot reach its iSCSI target
      • Red - packet loss occurred
    Central_Support_2-1704797700007.png

     

    Limitations / Known issues

     
    DIVAR IP registration not working  815, 849 
    (resolved)
    Based on user feedback, we have identified instances where the provisioning/registration of a DIVAR IP to Remote Portal may not be successful.
    User Management 845
    (resolved)
    Currently, the technician role does not have access to the controls functionality, which includes renaming DIVAR IP, deleting DIVAR IP, and generating inventory reports.
      Only administrators can provision / register DIVAR IPs to Remote Portal.

    Update Management

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

    1267 We are actively working on enabling BVMS version upgrades, but please be aware that it is currently not supported.
      Inconsistent information display: After remote updates of DIVAR IP System Manager, the version in add/remove programs on the DIVAR IP may not reflect the latest update. It will continue to display the initial installation version from the DIVAR IP System Manager setup program.
      Updates for SuperDoctor are available, but there are certain limitations. Since SuperDoctor is a third-party software, not developed by Bosch, the update process involves uninstalling the old version and installing the new version. Please keep in mind that after the update, you will need to manually restart the service on the DIVAR IP, assign a new password, and if any custom settings were modified before, you may need to reconfigure the service.

    573

     

     

     

     

    The current update dialog does not filter BVMS patches based on the installed version on the DIVAR IP. As a result, you may come across irrelevant software packages. However, if you unintentionally update an irrelevant patch for a specific BVMS version, the Windows system will identify this and disregard it. In the update report, these updates will be labeled as "Installation error.", while the relevant patches will be marked as "success":

    Central_Support_1-1713873443351.png
    403074 Patches for BVMS cannot be applied to clients installed and operated on workstations outside of the DIVAR IP unit.

    License Management / Licensing

     

     

    405388 It is currently not supported to display the BVMS software licensing status for a connected DIVAR IP.
       Currently, commercial licensing is specifically tailored for DIVAR IPs operating in BVMS mode, which is the only mode enabling camera management. If you intend to use your DIVAR IP in VRM or iSCSI mode, we recommend discussing commercial alignment with your sales representative.
    Remote Connect via Video Security Client / App 147 The current MQTTS connection used for this service does not support video streaming. However, we have plans to introduce an optional path for video streaming in the future. Please note that adding cameras directly to Remote Portal alongside the MQTTS connection is not tested or supported at this time.
    Connecting DIVAR IP system to Bosch Remote Portal / If you wish to de-provision (disconnect/unregister) a connected DIVAR IP from the Remote Portal and then re-provision/re-register it, please ensure that the DIVAR IP has the same System Manager version. Attempting this process with a different DIVAR IP System Manager version will result in failure.
    102 (new)

    Single Sign-on (SSO) usage: If you started using SSO in Remote Portal, you currently need to generate a temporary technical password to register new systems to Remote Portal.

    info.png A detailed how-to guide can be found here.

    Version history
    Last update:
    3 weeks ago
    Updated by:
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