Possible causes and solution(s)
![how.png how.png](/t5/image/serverpage/image-id/2829i373E651F6311ACC7/image-size/small?v=v2&px=200)
This troubleshooting guide, will guide you through the recovery steps of an DIP, without video data loss
General note: Using a Bosch DIP system without video data disks is a non supported use case, its mandatory to equip the system with data disks to recover the system.
Step 1 - Preperation
- Download the attachment repair.zip and unzip the content
- Prepare an USB-stick, rename it to SCRIPT
- Copy the repair.txt extracted of the attachment on the USB-stick
- Insert the USB-stick into an USB-slot of your machine
- Insert the BOSCH recovery DVD into the DVD-drive
Step 2 - Create RAiD1
- Boot the machine and enter the Intel RAiD MENU pressing CTRL + I
![RAiD_controller.png RAiD_controller.png](https://community.boschsecurity.com/t5/image/serverpage/image-id/3176iB0DB4B04BBFEBC54/image-size/large?v=v2&px=999)
- Navigate to CREATE RAiD VOLUME and hit enter
![Create_RAiD_Volume.png Create_RAiD_Volume.png](https://community.boschsecurity.com/t5/image/serverpage/image-id/3177i0EA11468E15769C1/image-size/large?v=v2&px=999)
- Set RAiD level to RAiD1(Mirror), navigate to CREATE VOLUME and hit enter
![RAiD_Level.png RAiD_Level.png](https://community.boschsecurity.com/t5/image/serverpage/image-id/3178iD44986BBDDE8E9F4/image-size/large?v=v2&px=999)
- Exit the RAiD controller, navigate to EXIT and hit enter
![exit_RAiD_controller.png exit_RAiD_controller.png](https://community.boschsecurity.com/t5/image/serverpage/image-id/3179i616A0ED238B3BBD2/image-size/large?v=v2&px=999)
- Reboot the machine (e.g. press CTRL + ALT + DEL)
![ctrl_alt_del.png ctrl_alt_del.png](https://community.boschsecurity.com/t5/image/serverpage/image-id/3180iD10228BB72179D0A/image-size/large?v=v2&px=999)
Step 3 - System Recovery
- During the reboot, boot from DVD, press ENTER as the line will displayed
![enter_recovery.png enter_recovery.png](https://community.boschsecurity.com/t5/image/serverpage/image-id/3181iC54E1436D1DD29E0/image-size/large?v=v2&px=999)
- In the System Management Utility, click on CONSOLE
![SMU_console.png SMU_console.png](https://community.boschsecurity.com/t5/image/serverpage/image-id/3182i7C58F08BC07C72E5/image-size/large?v=v2&px=999)
- Type into command line "diskpart.exe" hit enter
![diskpart_exe.png diskpart_exe.png](https://community.boschsecurity.com/t5/image/serverpage/image-id/3183i38DE183576FCE288/image-size/large?v=v2&px=999)
- Type into command line "list volume" hit enter and search for your USB-stick called SCRIPT, note down the assigned drive letter (LTR)
![diskpart_list_volume.png diskpart_list_volume.png](https://community.boschsecurity.com/t5/image/serverpage/image-id/3184i395068E2938392C5/image-size/large?v=v2&px=999)
- End diskpart.exe by typing on the command line "exit" hit enter
![diskpart_exit.png diskpart_exit.png](https://community.boschsecurity.com/t5/image/serverpage/image-id/3189i885286671490D6E6/image-size/large?v=v2&px=999)
- Type into the command line "diskpart.exe /s [YOUR_USB_DRIVE_LETTER]:\repair.txt" hit enter
![diskpart_script.png diskpart_script.png](https://community.boschsecurity.com/t5/image/serverpage/image-id/3191i12A619582B9A7BC5/image-size/large?v=v2&px=999)
- Wait until the script has been finished and CLOSE the console
![cmd_exit.png cmd_exit.png](https://community.boschsecurity.com/t5/image/serverpage/image-id/3193iDCE0DE45D6F19E71/image-size/large?v=v2&px=999)
Step 4 - System Recovery
On the System Management Utililty click on SYSTEM RECOVERY (back to factory default)
NOTE: Do not select Initial Factory Setup, this will wipe all existing data!
![System_MGT_Recovery.png System_MGT_Recovery.png](https://community.boschsecurity.com/t5/image/serverpage/image-id/3196i37477A1BFC8D271F/image-size/large?v=v2&px=999)
As the recovery has been completed, click on OK to confirm and reboot
![recovery_done.png recovery_done.png](https://community.boschsecurity.com/t5/image/serverpage/image-id/3198i0AFAE1BD551A298F/image-size/large?v=v2&px=999)
Do not eject the DVD and follow the instructions on your screen to initialize the system.