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    VSaaS licenses in Remote Portal are sometimes not recognized by Cloud VMS

    Possible causes and solution(s)

     

    • Causes

     

    Certain services in Remote Portal are activated (e.g. Alarm Management, AI Alarm Verification, Cloud Storage).

    However, the cameras in Cloud VMS cannot use those services. How to solve this?

     

    • Solution

     

    Activated licenses are recognized during commissioning a camera from Remote Portal to Cloud VMS.

    It might occur that recently activated licenses are not recognized by Cloud VMS yet, and the cameras cannot be used in the related services in Cloud VMS (e.g. Live Intervention, AI Alarm Verification, Cloud Storage, etc.).

     

    To solve the issue, please perform the following steps:

    1. In Cloud VMS Configuration > Devices tab, open the dialog to add a Remote Portal camera.
    2. Enter your credentials and click button “Login to Remote Portal” > the connection to Remote Portal gets activated and new licenses are recognized in Cloud VMS.

      Central_Support_0-1663945031906.png
    3. Click button “Cancel”.
    4. Now the recently activated services should work in Cloud VMS.
     
    Central_Support_1-1663945065263.png

    The issue will be fixed in a later Cloud VMS version.

    Version history
    Revision #:
    2 of 2
    Last update:
    2 weeks ago
    Updated by:
     
    Contributors
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