Bosch Building Technologies

    cancel
    Showing results for 
    Search instead for 
    Did you mean: 

    What should you do if the Bosch Remote Portal is not reachable from Configuration Manager?

    Question

     

    What should you do if the Bosch Remote Portal is not reachable from Configuration Manager?

     

    Are you trying to register your camera in the Bosch Remote Portal and the message below is displayed in Configuration Manager?

    "Remote Portal is not reachable. Please check your network settings, maybe no valid gateway and DNS is configured"

    1_What should you do if the Bosch Remote Portal is not reachable from Configuration Manager.png

    Follow the steps below and find out how you can register and connect your camera to the Bosch Remote Portal.

     

    Answer

     

    As you can see in the message displayed in the Configuration Manager: "check your network settings, maybe no valid gateway and DNS is configured". 

    If the server is unreachable while connecting devices to the Bosch Remote Portal, you can also refer to the following article and check:

     

    Once you've made sure that you are connected to the Internet and you have checked the article above, please follow the steps below:

     

    1. First, set the session authentication for the camera you would like to register in the Bosch Remote Portal
    2. Go to the Network tab > Network Access > set the DHCP to On and Save this change

      2_What should you do if the Bosch Remote Portal is not reachable from Configuration Manager.png

    3. Go back to the Connectivity tab. Now, you will see that the message is not displayed anymore.
      The new "Ready for cloud service" message should be displayed. 

    4. Click the Register button and fill in the credentials of your Remote Portal Account > Click the Connect button

      3_What should you do if the Bosch Remote Portal is not reachable from Configuration Manager.png

    5. Once the authentication has been successfully performed to the Remote Portal, your camera will be registered and you can access it through the portal or via Video Security App.

      4_What should you do if the Bosch Remote Portal is not reachable from Configuration Manager.png
    Version history
    Revision #:
    2 of 2
    Last update:
    ‎04-05-2021 04:50 PM
    Updated by:
     
    Contributors
    Icon--AD-black-48x48Icon--address-consumer-data-black-48x48Icon--appointment-black-48x48Icon--back-left-black-48x48Icon--calendar-black-48x48Icon--center-alignedIcon--Checkbox-checkIcon--clock-black-48x48Icon--close-black-48x48Icon--compare-black-48x48Icon--confirmation-black-48x48Icon--dealer-details-black-48x48Icon--delete-black-48x48Icon--delivery-black-48x48Icon--down-black-48x48Icon--download-black-48x48Ic-OverlayAlertIcon--externallink-black-48x48Icon-Filledforward-right_adjustedIcon--grid-view-black-48x48IC_gd_Check-Circle170821_Icons_Community170823_Bosch_Icons170823_Bosch_Icons170821_Icons_CommunityIC-logout170821_Icons_Community170825_Bosch_Icons170821_Icons_CommunityIC-shopping-cart2170821_Icons_CommunityIC-upIC_UserIcon--imageIcon--info-i-black-48x48Icon--left-alignedIcon--Less-minimize-black-48x48Icon-FilledIcon--List-Check-grennIcon--List-Check-blackIcon--List-Cross-blackIcon--list-view-mobile-black-48x48Icon--list-view-black-48x48Icon--More-Maximize-black-48x48Icon--my-product-black-48x48Icon--newsletter-black-48x48Icon--payment-black-48x48Icon--print-black-48x48Icon--promotion-black-48x48Icon--registration-black-48x48Icon--Reset-black-48x48Icon--right-alignedshare-circle1Icon--share-black-48x48Icon--shopping-bag-black-48x48Icon-shopping-cartIcon--start-play-black-48x48Icon--store-locator-black-48x48Ic-OverlayAlertIcon--summary-black-48x48tumblrIcon-FilledvineIc-OverlayAlertwhishlist