Where and how should unlock codes be used to reset the DIVAR recorder password?

[#1]

Question

Where and how should unlock codes be used to reset the DIVAR recorder password?

This article is applicable for the following DIVAR recorders:

• Divar XF/700
• Divar MR
• DVR400/600
• Divar Analog 3000/5000
• Divar Hybrid & Network 2000/3000/5000

Answer

When you request to reset the DIVAR password, the Central Technical Support team provides you with the unlock codes.

⚠️ Kindly note that the unlock codes received from the CTS are valid only for 1 Day. Moreover, please make sure that the date displayed on the Live monitor matches the date you requested the password reset.

For more information, please check the following article:

• What information is required when you request a password reset for your recorder?

In order to fill in one of the provided unlock codes, you will need to connect locally to the DIVAR unit -> Monitor, mouse and keyboard are needed.

Use the following:

• User name: ADMINISTRATOR or administrator --> for Divar Hybrid & Network 2000/3000/5000
• Password: one of the provided unlock codes