Security: Video

This Authorization Letter is applicable for all Bosch Security and Safety products & software when a password reset for them is requested by customers, system integrators or by a local sales representative.

If you forgot the service level password for you Bosch IP camera and you want to reset its password, the Central Support Team can help you.

When you request to reset the DIVAR password, the Central Technical Support team provides you with the unlock codes. The unlock codes received from the CTS are valid only for 1 Day. Moreover, please make sure that the date displayed on the Live monitor matches the date you requested the password reset.

Before requesting a password reset, please note that you need to provide some important information to the Central Technical Support Team to get help from them.

If you forgot the password of your BVMS — Bosch Video Management System and you want to reset its password, the Central Technical Support Team can help you.

If you forgot the password of your Bosch IP recorder and you want to reset its password, the Central Technical Support Team can help you.

Starting with firmware 6.51.0026, clearing passwords was changed to only reset service user level password.