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    Why does my user get blocked in Remote Portal?

    Question

     

    Why does my user get blocked in Remote Portal?

     

    Answer

     

    In most cases a user gets blocked in Remote Portal, because a Divar network/hybrid was added with a wrong password, or the user changed his password and the Divar network/hybrid still authenticates with the old (wrong) password.

     

    Therefore, you might encounter the situation when the following message is displayed:

    “This account has been locked because of too many failed login attempts. Try again in 39 seconds.”

    Central_Support_1-1649050636353.png

     

     

    Divar network/hybrid authenticates regularly to Remote Portal with the user name and password of the user who registered the Divar network/hybrid.

    (This is different to other devices, which authenticate only during registration).

     

    How to fix:

    • The customer should disconnect the Divar network/hybrid from the network for 5 minutes
    • Then change his password in Remote Portal
    • Then register the Divar network/hybrid once again with the correct password.

     

    To avoid such situation that a device blocks a user account:

    • The customer is recommended to create another user (Technician) in Remote Portal and to register all devices with this Technician user.
    • Then the Administrator's password can be changed without further side effect.
    Version history
    Revision #:
    2 of 2
    Last update:
    ‎04-04-2022 07:40 AM
    Updated by:
     
    Contributors
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