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    Why is there 0 result when using Forensic Search in Milestone for DINION IP starlight 7000 FW v7.89?

    Question

     

    Why is there 0 result when using Forensic Search in Milestone for DINION IP starlight 7000 FW v7.89?

    System overview:

    Bosch camera NBN-73023-BA (DINION IP starlight 7000) firmware version 7.89.0030 integrated in Milestone XProtect Corporate Device Pack version (11.9b).

    Milestone search tools (People & Vehicles) find results for other cameras. But the Bosch Forensic Search Agent finds zero results for DINION IP starlight 7000 FW v7.89. Why?

     

    Answer

     

    Please be informed that the specific of Milestone Device Pack version (11.9b) was not tested with Bosch NBN-73023 DINION IP starlight 7000 Camera and it is not listed into the Milestone Compatibility List (link below):

     

    This issue could be related to our below article and a possible solution is to update your device pack to version >12.7 if this is applicable on your server:

     

    The latest tested FW and DP version tested with this Bosch camera is: 7.87 with Device Pack version 12.8a:

    Central_Support_0-1711528036914.png

     

    💡 Please always check the compatibility between Bosch cameras and Milestone to ensure smooth operation, optimal performance, and long-term reliability of the video surveillance system. Ensuring compatibility guarantees that the Bosch cameras will work seamlessly with Milestone software, providing optimal performance. This includes features such as video streaming, recording, motion detection, and analytics.

    Version history
    Last update:
    3 weeks ago
    Updated by:
    Contributors
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